g.network

4.4
4.4 Based on 21 reviews

Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity...

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Average Rating

4.4

/
5

21 Reviews

5 Star
87%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
13%

All Reviews

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Review Time

Joe H
Cesar and Victor are the men for the job. Friendly and professional. My cable was so tidy. Almost co

Cesar and Victor are the men for the job. Friendly and professional. My cable was so tidy. Almost couldn't see them. Leave the place nice clean. Just couldn't ask for more

5
Date of experience: Feb 25, 2026
Giulia Ferro
Luis came to install the WiFi and he did an amazing job, he was very polite professional, and capabl

Luis came to install the WiFi and he did an amazing job, he was very polite professional, and capable. He was able to solve all the issues that we had and he was vert efficiently. Super fast connection, highly recommended!

5
Date of experience: Feb 06, 2026
Jarrod Turner
Misleading Promises

I'm leaving this review due to my frustrating experience with the service from the very beginning. I chose their most expensive plan on a long-term contract, only to find out weeks later—without any proactive communication—that my building lacks network capacity and installation cannot go ahead. The company should confirm this before processing an order, not leave customers waiting for updates. To make matters worse, their customer service promised follow-ups that never occurred. No calls, no emails, no real explanation—just a cancellation notice after I had to repeatedly follow up. This behavior feels deceptive: they take orders they cannot fulfill, keep customers in the dark, and only admit issues when pressured. Overall, the service has been unacceptable. I strongly advise anyone considering this service to think carefully before signing up.

1
Date of experience: Dec 02, 2025
Persis Parker
Quick and Efficient Service

The technician did a quick and commendable job on a stormy, rainy day during the late afternoon. He kindly removed his dirty boots when I requested it. A polite and pleasant individual. Thank you!

5
Date of experience: Dec 01, 2025
Abby Hughes
Extremely Disappointing Experience

I'm sharing this review due to my very disappointing experience with the service from day one. I opted for their highest-priced plan on a long-term contract, only to discover weeks later—after receiving no proactive communication—that my building lacks network capacity and that installation cannot proceed. This is something the company should verify before accepting an order, not after leaving customers in the dark without updates. To make matters worse, their customer support promised follow-ups that never materialized. No calls, no emails, no real explanation—just a cancellation notice after I had to follow up multiple times. This behavior feels misleading: they accept orders they cannot fulfill, keep customers uninformed, and only acknowledge the issue after being pressed. Overall, the service has been unacceptable. I would strongly recommend anyone considering this service to be very cautious before signing up.

1
Date of experience: Dec 01, 2025
ER59
Professional Installation

The technician was very helpful and professional during the installation. I'm really pleased with the job done.

5
Date of experience: Dec 01, 2025
Julius Brooks
Grateful for Quick Connection

I arrived in the UK overnight with no phone or internet in my flat. I was desperate to connect to the already installed router. The team went above and beyond to get me connected. They were fantastic, and the service is excellent: incredibly fast. Thank you, everyone!

5
Date of experience: Dec 01, 2025
Lance Walker
Friendly and Efficient Connection

The technician came and connected us to the network - very friendly, efficient, and knowledgeable!

5
Date of experience: Dec 01, 2025
Kirsteen Anderson
Great Installation Experience

I had a wonderful installation experience with the team yesterday. The technician was a pleasure to work with, being very efficient and clear throughout the installation process, explaining each step and keeping me updated. Now I have the super-fast connection I've always wanted. Thank you!

5
Date of experience: Nov 28, 2025
Eugene Taylor
Efficient Installation

The engineer was very efficient in installing my fiber connection. He cleaned up and helped me log in before leaving, which I appreciated. Very satisfied with the service.

5
Date of experience: Nov 28, 2025

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