Review Time
if I could give more than five stars for Team 3, Oliver and Mo, I would.
They were exceptionally good, guiding us throughout the whole implementation, exploring different options for where to connect to the building and making sure that the network has been implemented perfectly. The whole job took just a few hours and they were informing us throughout the whole process and making sure that everything is working as expected. Like I said if I could give more than five stars I would. If you are thinking of choosing G.Network, do not hesitate.
Thank you, Team 3.
Cesar and Victor are the men for the job. Friendly and professional. My cable was so tidy. Almost couldn't see them. Leave the place nice clean. Just couldn't ask for more
Luis came to install the WiFi and he did an amazing job, he was very polite professional, and capable. He was able to solve all the issues that we had and he was vert efficiently. Super fast connection, highly recommended!
I'm leaving this review due to my frustrating experience with the service from the very beginning. I chose their most expensive plan on a long-term contract, only to find out weeks later—without any proactive communication—that my building lacks network capacity and installation cannot go ahead. The company should confirm this before processing an order, not leave customers waiting for updates. To make matters worse, their customer service promised follow-ups that never occurred. No calls, no emails, no real explanation—just a cancellation notice after I had to repeatedly follow up. This behavior feels deceptive: they take orders they cannot fulfill, keep customers in the dark, and only admit issues when pressured. Overall, the service has been unacceptable. I strongly advise anyone considering this service to think carefully before signing up.
I'm sharing this review due to my very disappointing experience with the service from day one. I opted for their highest-priced plan on a long-term contract, only to discover weeks later—after receiving no proactive communication—that my building lacks network capacity and that installation cannot proceed. This is something the company should verify before accepting an order, not after leaving customers in the dark without updates. To make matters worse, their customer support promised follow-ups that never materialized. No calls, no emails, no real explanation—just a cancellation notice after I had to follow up multiple times. This behavior feels misleading: they accept orders they cannot fulfill, keep customers uninformed, and only acknowledge the issue after being pressed. Overall, the service has been unacceptable. I would strongly recommend anyone considering this service to be very cautious before signing up.
I arrived in the UK overnight with no phone or internet in my flat. I was desperate to connect to the already installed router. The team went above and beyond to get me connected. They were fantastic, and the service is excellent: incredibly fast. Thank you, everyone!
Setting up an account by phone was quick and easy, with the installation date scheduled for a few days later. The engineer was thorough and took the time needed to complete the work and explain the system's workings and how to enhance coverage. I would highly recommend this service based on my experience with other providers.
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Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
