Review Time
Everyone I've gifted these items to for the holidays has adored them. I gave hats to twins who are four, and they even sent me a thank-you card with their father's help. Sweaters, socks, scarves, jackets, hats, and gloves were a hit with many people. Great feedback all around!
The hat is incredibly lightweight, with a brim that's flexible yet firm enough to keep its shape. The crown holds its shape well. I ordered a size up and it fits perfectly. For future orders, I would recommend going one or two millimeters larger than usual. I have no complaints about the hat and would gladly order from here again. Be prepared for a lot of emails, though; I need to find a way to reduce those.
I ordered a hoodie as a gift, but it caused a rash after a few minutes of trying it on. I requested a return or exchange, but the customer service number was non-functional. The email responses were unprofessional, addressing me by my email rather than my name and providing unclear instructions for the exchange, which seemed automated. After many emails and over a week, I finally got an address to return the item, but most products were out of stock for exchange. The return address appears nonexistent according to the post office, and they do not provide shipping labels. I was told that the address was correct, but without a shipping label, I can't return the item for a refund or exchange. It seems they are not based in the US and are not BBB registered, which raises concerns about their legitimacy.
The product quality was terrible, and the company showed arrogance and indifference. I now leave the hat hanging in my child's room as a reminder of the poor service I received. If you receive a subpar product, don't expect a sympathetic response or helpful customer service. This is simply unacceptable, and I want to warn others about this poor setup.
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Gamboa - We are the world's leading genuine fashion brand. Our store offers authentic alpaca apparel worldwide. Shop for alpaca ponchos, sweaters, scarves, hats, socks, panama hats and more. Unique apparel that combines natural fabrics, authentic ethnic fashion and urban styles. Gamboa - Wear the adventure.
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