Review Time
Wish I could give ZERO Stars, but not an option!
I ordered a Triple Wheelie Bin Store (Garden Guard Premium Range) for £599.95 on 24/12/2025 and it still hasn’t arrived. I chased via their online contact form (no reply) and phoned 3–4 times. I was given a tracking reference, but the courier showed they hadn’t even received the parcel. Lots of time wasted, zero delivery, poor communication. I’ve had to raise a dispute with my bank and still chasing now. Avoid like the plague!
Wish I could give ZERO Stars, but not an option!I ordered a Triple Wheelie Bin Store (Garden Guard Premium Range) for £599.95 on 24/12/2025 and it still hasn’t arrived. I chased via their online contact form (no reply) and phoned 3–4 times. I was given a tracking reference, but the courier showed they hadn’t even received the parcel. Lots of time wasted, zero delivery, poor communication. I’ve had to raise a dispute with my bank and still chasing now. Avoid like the plague!
Been waiting over a month for a product and still not arrived. No communication from the company and when they eventually replied they have blamed the courier company.They have had my money for a month and I have nothing for the money.
EXACTLY the same experience as the previous reviewer , ordered 29th December, appreciate we were all on Christmas holidays but no acknowledgement of the order was received. when I rang I got all the normal crap "oh our systems aren't working well sorry" they eventually acknowledged and told me delivery 16th January, its on its way track here !!! no tracking link, when I rang apparently the tracking details are released to tell their courier its ready to collect from them !! no chance when i rang its actually not ready and the container hasn't arrived from Italy. So why send tracking !! they offered £30 refund and said it should be ready early Feb. Guess what didn't arrive so I suggested as we were away get everything ready for after 14th Feb which they agreed would happen . …. No it didn't and despite them saying its on the way I requested a refund the same refund process for the £30 which arrived same day .. now they want 7/10 days to refund and surprisingly still hasn't arrived so I started a cash back with my card provider . Don't order from these guys they don't have the stock and use your money to finance their containers. in fact they are complete liars. Not to be trusted at all I expect some Bull S**T response but don't be fooled they are not to be trusted.
I would strongly advise anyone considering ordering from Garden Deals Direct to think twice.I ordered a bin store with a stated delivery timeframe of 5–7 working days. By working day 10, having received no updates, I emailed the company, my email was completely ignored. On working day 12, I called to chase the order and was told I would receive tracking details within two days. That never happened.I called again on working day 15 and was given the exact same response, that tracking would be sent within two days. During this call I spoke to a staff member, who was extremely rude and dismissive, and simply told me I could cancel the order if I wasn’t happy rather than addressing the issue.After waiting another three days with no tracking or communication, I called again on working day 19 and was told that management were “looking into it” and that I would receive a call back by the end of the day. Unsurprisingly, no call ever came.By working day 21 I called again and spoke to another member of staff, who was equally dismissive. Only at this point was I told there had been a delivery issue because parts had not arrived and that it could take up to another two weeks. At no stage had anyone proactively contacted me to explain the delay, apologise, or provide any meaningful update. When I asked whether ignoring customer emails and repeatedly failing to follow up was acceptable, this concern was dismissed and I was again told I could cancel if I wasn’t happy.The customer service has been shocking — poor communication, missed promises, rude staff, and zero accountability. They are happy to take your money, quote delivery times they cannot meet, and then fail to provide even basic updates or courtesy.Avoid this company.
My experience is the same as others. They took my order and then failed to deliver the goods. When I called they said they had fixed the issue but that was not true (and they knew it was not true). Don't touch them with a bargepole.
Should have read the other reviews before placing my order. Paid online on 23rd Dec for a three-wheelie bin storage unit. Got confirmation that delivery would be "5-7 days". Nothing for weeks. Called 6+ times and spoke to various different people who promised me that despite the tracking number showing as "item not received at the depot" my unit would be delivered "tomorrow", but as of 5th Feb still nothing. Called again and cancelled and said i would initiate a charge back via my bank, which they didn't like. But i have zero trust they would have processed a refund and i don't have time waste calling them all the time chasing. Avoid at all costs...
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