Review Time
Went like clockwork. In a digital age young folk might not know this is high praise for a faultless, smooth purchase from ordering to delivery. The pot is rough (which it's meant to be) and the service was smooth. Top marks to the delivery man from Kilmarnock who was friendly and helpful. I'm now seeking a high quality small tree for this high quality large pot!
We have been looking for a large Tuscan Terracotta pot for a while. Gardenesque had a fair few really good ones so we ordered one. The pot arrived fairly quickly on a pallet.Unfortunately it had alot of cracks at the base so I emailed Gardenesque and sent photos.They were quick to respond and sent a replacement out immediately. Laurence was so kind, v quick to respond and attentive, he handled the situation perfectly and thankyou.Although not a great start, we had a good ending snd will definitely order from Gardenesque again!
The bird bath was exactly as I wanted and arrived very promptly with the delivery driver prepared to wait while I checked for damage (expensive and a pain to get into returns). My only slight qualm is that the bowl does not easily sit on the base and took some fiddling with a very heavy item to get it absolutely level
A week past on Monday my wife ordered a Bistro Set for our balcony. It arrived within the week and was intact with all parts present and correct. I tried to assemble it and managed to chew up one of the bolt/screws with the allen key. Bugrit! This Monday I e-mailed Customer Service to explain. Lawrence came back to me by e-mail before noon and on Wednesday the spare bolt/screw (a whole packet of them) arrived. How is that for customer service?I completed the table this morning. I am a very happy customer (repeat customer in fact - the bistro set sits nicely with the bench we purchased 2 years ago) and my wife is delighted. Long may the sun shine on our balcony.Thanks Lawrence, Gordon
Very good service although there was an issue with delivery. The 2 very large pots arrived a day late but the driver who picked up the missed delivery was excellent and very helpful. The helpline which I contacted twice were of no use. The replies were days late and therefore irrelevant.
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A garden isn’t just a space, it’s an extension of your home. A place for quiet morning coffees, long summer evenings, and moments of calm between the busyness of life.
At Gardenesque, we believe in creating timeless, beautifully crafted pieces that help you shape your outdoor space with ease.
Our collections celebrate traditional craftsmanship, from hand-thrown terracotta pots made in Tuscany to classic garden furniture built to last through the seasons. With a focus on durability, sustainability, and thoughtful design, every piece is made to be enjoyed year after year—weatherproof, low-maintenance, and effortlessly stylish.See more
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