Review Time
Insights from an HVAC technician. Although I generally hesitate to suggest new products to my clients, I decided to use this in my own home for managing our 15-year-old sunroom mini split. The controls function effectively and follow the schedule as intended. One improvement I would appreciate in a future version is having the current room temperature constantly visible on the display; as it stands, you need to approach and press a button to view the temperature.
I'm absolutely satisfied with our heating units. The infrared heating and scheduling features have significantly lowered our energy bills. The smart heater is simple to set up and allows you to customize your schedule directly from your phone. It's that straightforward!
The setup process was fast, and the app connected with my device on the first attempt—no need for resets or complications. I had a minor question later in the evening, and the support team responded within minutes, which was a pleasant surprise given some previous reviews I read. The app has been stable, scheduling functions flawlessly, and my bedroom is warm before I even get out of bed, allowing me to avoid the cold! Everything has been running smoothly and reliably so far!
The setup was quick, and the app paired with my heater on the first attempt—no resets or hassle. I had a minor question later in the evening, and the support team responded within minutes, which was a pleasant surprise after reading older reviews. The app has been stable, scheduling functions perfectly, and my bedroom is warm before I even wake up, making it easy to get out of bed without battling the cold! Everything has been smooth and dependable so far!
I share the sentiments of other one-star reviews. The app is completely unreliable, failing to connect to either version of the heaters. It won’t connect directly or through the thermostat. Support is nonexistent during evenings or weekends when most people need assistance at home. Steer clear of this company; they seem incompetent and uninterested in resolving the dreadful interface that has been problematic for years.
I encountered a small issue during installation and feared I’d be on hold for ages. The support team was the complete opposite: they answered in seconds, were very friendly, requested a couple of pictures, and guided me through the process step by step. We had the unit operational in about 10 minutes. The app is sleek, and the thermostat looks great on the wall, unlike some bulky older models.
The device is disappointing because the app never pairs with it despite numerous resets and restarts. Without the app, I have just an expensive decoration on the wall that I can’t use until I get to the bathroom, and by then, it’s too late to warm it up in the morning. I've wasted so much time trying to get the device to pair. It heats manually when turned on and off, but for temperature regulation, the app is necessary, and it has never successfully paired with the heater, despite reporting 'success.'
This product is a total waste of time and money. Support is entirely offshore, slow to respond, and only available during work hours for most people. If you want to return the product after all the frustration, there are hefty fees and unreasonable requirements. I wonder how much of their revenue comes from return fees hidden in their policy. The company's choice to impose such a significant return fee shows they are aware of their product flaws but refuse to address them. This is the first time I’ve been misled by a recommendation.
This is a review for the app associated with the product. I use it with a different system. I wanted to love this product and put in a lot of effort, but eventually gave up: Google Home integration doesn’t work. Home Assistant is not 'coming soon' as promised. The app has many bugs—temperature settings go out of the locked range, and unit controls appear and disappear unpredictably. It might be wise to wait for the company to stabilize their product before investing in it.
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