Review Time
The worst financial institution I've encountered. They promised a manager would call me in response to my review, but I have yet to hear from anyone. I'm paying off my car loan because I cannot deal with them any longer. They dictate my insurance requirements, even though I have adequate coverage. They mishandled my payment situation, and their website often fails. Save yourself the trouble and choose a different institution.
In February 2024, I used the ATM to transfer 500. from my checking acct. at Credit Union One to my savings account. After getting a receipt,which I know longer have, I waited a month or so to check my savings acct. and place 110. dollars into the account, in April checking my acct. again, there was nothing in the acct. I have since changed my savings acct. number, contacted and notified CUOne, I do understand I cannot trace this information or prove anything, I know I did not close the account. The acct was closed. I ask you to clean up your system and employees. I am so happy I did not transfer anymore. i will not use your ATM again. Thank you, DLColeman THIS TRANSACTION HAPPENED AT THE ATM ON N. WOODWARD, GENESYS CREDIT UNION
Customer experience is BAD. Look forward to the day that you have to merge or are acquired. You hire the worst of the worst. Can you please provide your employees with an understanding that the Customer comes first. From the face to face to the ATM experience & let's not forget about your IT department. YOU ARE THE WORST OF THE WORST & NEED TO GO AWAY! You are simply incompetent.
You have to reserve 2 hours of your time, just to speak with a bank representative over the phone. Their hours of operations are not convenient at all. I thought the call waiting thing was just a little faze after this whole covid thing but nah, it's still a thing. And customer service hahaha _______
WORST BANK EVER! I bought a camper and the company used this bank and they never sent any information or my welcome packet to me about my loan. I had to drive 2 hours just for someone to assist me in finding out my account information. Once I had the information I go to make a payment on my loan and they take 2 payments instead of one. Instead of taking the amount in the confirmation email. What a joke. I will never make an online payment again. Will be waiting for my coupon book to mail them checks. But who knows they will probably wash my checks to change the amount since they changed the amount the first. DO NOT USE THIS BANK!
We got a loan through them for a camper and that was a mistake it seems. I used their online system to send a message and be contacted but all they did was send an email saying they couldn’t help and needed me to call. That’s was the point of the email, to get a call from them. I have been on hold for an hour and have not had any luck with their callback system. I’ll have to pay my note but I do not know my account number because it was not on any of the paper work and the info provided will not allow me to create an account. I absolutely do not recommend using this credit union if you want customer support.
Been banking with them for years my whole family have been banking with there life.. after today moving to a different credit union and it has open everybody in my family's eyes that place is a joke they're out for their selves and do not help their customers that have been with them for a long time.. I would invest in vibe or Michigan credit Union..
Been with Genisys Credit Union since 2009. Was a good banking partner for a long time. They turned away from their loyal customers recently and just figured out ways to pile on the fee's until it just wasn't plausible to stay any longer.Be very careful before you join. If you're looking for customer service this is not the place for you.
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At Genisys Credit Union, we think you should love your financial institution. When you bank with Genisys, we know you will!
Here at Genisys, we are owned by our members so we are focused on providing outstanding service and value. Each and every day we are guided by our company values to be Trustworthy, People-Focused, and to provide Quality Service. We exist to serve our members’ interests, not stockholders. Genisys consistently leads several “best credit union” lists in the communities we serve in Michigan, Minnesota, and Pennsylvania. This recognition is based on the products and service we provide. In addition, we are ranked among the nation’s top credit unions for safety and soundness.See more
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