Review Time
I’m disappointed in the customer service and care for customer satisfaction. When I ordered my floors, there was nothing that prompted me to state these floors were available in nearby area. I also received a message from a sales associate well after I placed my order and it was shipped. When I asked the sales associate, why didn’t they call? The response was “we did” and alluded to “something must’ve happened on your end”. I had no voicemail or number from Genix on my missed call log. I paid $150 in shipping, only to receive broken up tiles. Unfortunately, I didn’t open the box until the hired service arrived to do my floors. I contacted them and have not even receive so much as a “sorry we can’t help”. $250 wasted. I would never order from this company unless you pick it up. I personally wouldn’t work with a company that does not care about customer satisfaction.
The tile flooring Genix Flooring installed in my bathroom has truly made the space feel brand new. From the moment the team arrived, they were professional and efficient. The quality of the tiles is top-notch, and they complement my bathroom design perfectly. I love how easy they are to clean, and the floor has stayed beautiful even after months of use.
For our master bathroom renovation, we chose large-format tile from Genix Flooring, and it was the perfect choice. The tiles are beautiful and give the bathroom a modern, open feel. The team was quick, and the installation was flawless. We’ve had no issues with the tile since it was installed, and it has been easy to clean. I’m so happy with my decision!
I decided to go with vinyl flooring for my dining area, and I’m really happy with the results. Genix Flooring had a great selection, and the vinyl looks just like real hardwood. The installers were professional, arrived on time, and finished the job quickly. The best part is how easy it is to maintain. I couldn’t be happier with the durability and appearance of my new floors.
I am absolutely thrilled with my new Emser Extero! This installation process was smooth and efficient, and the finished product is stunning. The quality of material is top-notch, it's already transformed the look and feel of my home. I'm so grateful for the excellent customer service and would highly recommend genix flooring for the services.
I recently had vinyl flooring installed in my basement by Genix Flooring, and I’m absolutely thrilled with how it turned out. I went with a high-quality luxury vinyl that looks exactly like hardwood but is much more practical for a basement. The team was prompt, professional, and completed the installation in just a few hours. The floors look amazing, and cleaning them is a breeze. I’m definitely going to use Genix Flooring for future flooring projects.
Just inspected all pieces and everything looks good! So very pleased with the order process and especially the great customer service. This is a small project, the entry way at my front door, but the service has made me feel valued as a customer even though it was a small order.Thanks again for a great experience - it's rare these days!
This was my first time working with Genix Flooring, I was in search of a specific tile and they had a great deal on it. I had multiple problems on my side and Thomas Walt was my sale rep and he made this experiance amazing. First, I had ordered the wrong color and I send an email and he promptly fix this matter and got me the correct colors ordered. Second I had a box of tile that was broken Thomas was able to get me a replacment set up. third, I was short 2 boxes of tile and I was Thomas was able to have my order ready for pickup in the same days time so my tile installer didn't have to come back. I really appreciate him very much for helping. I will be working with him in the future for any of my floor needs.
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Genix Flooring is a leading provider of interior and exterior design services. We specialize in transforming spaces with our wide range of offerings, including flooring, furniture, lighting, and more. Our team of experts works closely with clients to create customized solutions that perfectly align with their style and preferences. With high-quality materials and meticulous installation, our flooring division ensures exceptional results. From contemporary to classic designs, our furniture collection offers options for every taste. Additionally, our lighting experts help create the perfect ambiance with a diverse selection of fixtures. At Genix Flooring, we are dedicated to delivering excellence and creating stunning spaces that exceed expectations.See more
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