invisalign.com

1.2
1.2 Based on 18 reviews

Invisalign aligners are the clear alternative to metal braces for adults and teens. These clear aligners are the virtually invisible way to improve your smile....

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Average Rating

1.2

/
5

18 Reviews

5 Star
0%
4 Star
6%
3 Star
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2 Star
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1 Star
94%

All Reviews

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Lori Parker
Frustrating Wait for Aligners

I've been waiting for my new aligners since December. My dentist has tried to reach the service several times, but it's extremely challenging to get in touch. I attempted to submit an online inquiry, but it failed. The chat feature was completely ineffective! Surprisingly, there is no customer service phone number available either! Given the amount of money that has been paid, I should be able to discuss my concerns directly, but instead, I feel ignored. I'm looking forward to this ordeal being over! I have been stuck in limbo since December, waiting for them to produce the new aligners. This is completely unacceptable!

1
Date of experience: Jan 14, 2026
Susan Turner
Inaccessible Customer Support

I've been waiting for my new aligners since December. My dentist has tried to contact the service multiple times, but it's extremely hard to reach them. I attempted to submit an online inquiry, but it didn’t go through. The chat feature was useless! To my surprise, there’s no customer service phone number either! With all the money that has been paid, I should be able to discuss my concerns, but instead, I feel ignored. I can't wait for this ordeal to end! I've been in limbo since December waiting for them to make the new aligners. This is totally unacceptable!

1
Date of experience: Jan 12, 2026
Carol Ross
Cleaner Malfunctioned Quickly

The appliance cleaner stopped working after just two weeks. I received no response from the company. Save your money and look elsewhere; it seems they are only focused on profits.

1
Date of experience: Dec 01, 2025
Longstrike360
Deceptive Practices

My plan included 21 retainers. After that time, which was quite frustrating, I was relieved it was over, but my dentist informed me I needed 35 more because it didn’t work. AVOID AT ALL COSTS. DECEPTIVE!

1
Date of experience: Jun 01, 2025
Otto A.
Exorbitant Costs for Retainers

The process worked for me, but the company has you in a tough spot. The cost of reordering retainers has skyrocketed over the years, which is absolutely ridiculous. I've placed one last order and won't be doing this again... I will warn everyone to steer clear of this company.

1
Date of experience: Jan 09, 2025
iRatoYT
Poor Financial Management

As a professional user since 2016, I've found their bookkeeping to be ineffective. They fail to register our payments and cannot resolve the recurring issues. It's best to find another company.

1
Date of experience: Sep 17, 2024
Greg C.
Dangerous and Ineffective Product

I was advised to try the tooth whitening, trusting my dentist's recommendation. It was a big mistake! The upper jaw brace fit well, but the lower one did not stay in place at all, leaking peroxide and causing sores. One night, it detached completely, making me choke. It’s a total waste of money. Avoid this company for tooth whitening; they seem to prioritize profit over safety.

1
Date of experience: Jul 20, 2024
34floconV
Unhelpful During Relocation

I share the same experience as others who have moved during treatment. Currently, I'm facing this issue, and the service has been entirely unhelpful, causing me unnecessary stress and wasted time. It’s unfortunate that the company has such poor customer support, as the product itself is decent.

1
Date of experience: Jul 12, 2024
Transformed Smile, Increased Confidence

I used to feel self-conscious about my smile due to misaligned teeth. Thanks to the service, that's now a thing of the past. Although the treatment was lengthy and expensive, it was absolutely worth it for the comfort and results. Highly recommended for anyone considering it!

4
Date of experience: Jul 02, 2024
Rogers Turner
Feeling Cheated and Ignored

I placed an order for cleaning crystals and a case. The box of cleaning crystals didn’t contain the number of packets stated. I contacted customer service, and they asked for the lot and expiration numbers. After providing this information, I still have not received a response weeks later. I feel cheated and ignored.

1
Date of experience: Mar 21, 2024

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Business Details

  • Invisalign aligners are the clear alternative to metal braces for adults and teens. These clear aligners are the virtually invisible way to improve your smile.

  • language https://invisalign.com

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