gentingcasinos.co.uk

1.3
1.3 Based on 20 reviews

Genting UK is one of the country’s largest leisure and entertainment businesses with 32 casinos throughout the UK. Since coming to the UK in 2006, Genting has steadily bought, refurbished and built brand new premises to offer customers the very best in g...

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Average Rating

1.3

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5

20 Reviews

5 Star
5%
4 Star
0%
3 Star
0%
2 Star
10%
1 Star
86%

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Cargo Laraa
Put 10 pound in for free spins used…

Put 10 pound in for free spins used free spins win £31...once you've used your free spins you use real money 1st not a problem went on another game won £109 so thought nice ill take that out because it's real money wouldn't let me kept saying error then tried for 6th time it said you must cancel bonus 1st and you would lose £31 not a problem as my account had £140 odd in so I still had my £109 went to account cancel bonus waited for over an hour watching this circle spin tried it numerous times same thing it wouldn't let me cancel bonus do not go near this casino or its sisters casinos I.e slingo and another 1 you cant close your account only freeze for 1 month cant delete account also customer service is not real and as people have said bonuses are rare it's a scam site do not go on it do not put your money in a beg of you especially if you like to gamble I gamble when I'm intoxicated also which should be illegal safe mate isn't safe if you cant close your account because we are gamblers and will keep on trying to win our money back there is no chance I will get my money back or will try due to being intoxicated and not in control of my actions and not being able to shut my account down like other websites I.e William Hill sky coral all the rest let you delete or even take 5 uear break this site doesn't then send you emails saying your account is unfroze they take advantage of our weakness and addiction steer clear

1
Date of experience: Apr 17, 2026
Cargo Laraa
Put 10 pound in for free spins used free spins win £31...once you've used your free spins you use re

Put 10 pound in for free spins used free spins win £31...once you've used your free spins you use real money 1st not a problem went on another game won £109 so thought nice ill take that out because it's real money wouldn't let me kept saying error then tried for 6th time it said you must cancel bonus 1st and you would lose £31 not a problem as my account had £140 odd in so I still had my £109 went to account cancel bonus waited for over an hour watching this circle spin tried it numerous times same thing it wouldn't let me cancel bonus do not go near this casino or its sisters casinos I.e slingo and another 1 you cant close your account only freeze for 1 month cant delete account also customer service is not real and as people have said bonuses are rare it's a scam site do not go on it do not put your money in a beg of you especially if you like to gamble I gamble when I'm intoxicated also which should be illegal safe mate isn't safe if you cant close your account because we are gamblers and will keep on trying to win our money back there is no chance I will get my money back or will try due to being intoxicated and not in control of my actions and not being able to shut my account down like other websites I.e William Hill sky coral all the rest let you delete or even take 5 uear break this site doesn't then send you emails saying your account is unfroze they take advantage of our weakness and addiction steer clear

1
Date of experience: Apr 16, 2026
Robert Woollcott
Avoid this Casino!

We were regular visitors of Westfield Casino but never again! Last week we were waiting for the lift to come when a man kicked off at a Manager by the entrance. He spat at him and the language was unbelievable! He then picked up a big bin and threw it across the entrance. We were petrified but where was Security?!? Nowhere to be seen!! Do you not have a Duty of Care for your customers?When the lift came he got in with us. That should not have been allowed. We were petrified. He should have been detained. During the afternoon there were young lads walking around with hoodies on too! That should not be allowed. Yet when our friend came the time before he was asked to remove his cap!A truly horrible experience!

1
Date of experience: Apr 01, 2026
Mr ST
Croupier making mistakes

Was at Genting Stratford today (Wednesday 4thMarch) . Only one 'low value' roulette table was open. Lots of people crowded onto it. Croupier making mistakes because it was so crowded. Not a good experience.

1
Date of experience: Mar 04, 2026
SophB
Keep away

Had two failed deposits which went through after sending back statements and PayPal statements over two week have just given up and closed account . The customer service is dreadful if you have an issue so best to keep away .

1
Date of experience: Feb 28, 2026
allan tseng
Greatly reduced odds , filthy toilets

I appreciate casino has a house edge but lately the slots have been reduced greatly. GENTING HAVE BEEN REGULARLY REDUCING RETURN TO PLAYER ODDS. More often than not you Will put 500 plus pounds before getting a feature partly because the government in ther wisdom want to promote safer gambling, there answer is to allow casinos to lower odds and pay out less often. Plus you will find the toilets in Renshaw street. Disgusting more unsanitary than any other casino Get your act together genting. Tracking does not help safer gambling it is a tool to see what you can afford to lose. Any councillors looking in should look at promoting fairer gambling rather than safer gambling, the cost of promoting this just falls back on the customers which as any idiot can can see, making it MORE UNSAFE. Management and staff are excellent And they provide the main reason for return visits rather than visiting competition. Anything above in house is obviously run by overpaid accountants who neither care or understand anything about gamblers or gambling.

2
Date of experience: Dec 29, 2025
sedat ozcan
I was a member and upon till they've…

I was a member and upon till they've bought aspers stratford (London)casino my membership was suspended permanently although aspers no longer exist they still decided to honour my suspension which is a very very stupid procudere a Company that no longer exists Genting casino customer relations management who makes decisions on your membership are very very bad poor decision makers for customers who have been previously banned by aspers, which shouldn't even come in play as company doesn't exist. Genting venues don't even have a restaurant, your playing high hands all they can offer you is cheap toasted cheese sandwiches. Poor I'm sure this won't improve and they are littetraly begging customers to become members and this is how you get treated shocking, embarrassing such a massive company.

1
Date of experience: Dec 11, 2025
Steve Dunston
Make it hard to withdraw by hiding the…

Make it hard to withdraw by hiding the tab in deposits. Then you can't withdraw if you have outstanding bonusses (which are complex and designed to lock you in) Impossible to find active bonusses in order to cancel them (they are deliberately hidden. Contacted help and they were particularly vague and would not help. Ignored my last 3 emails

1
Date of experience: Aug 25, 2025
Gabe Taylor
I've noticed my reviews Ive written…

I've noticed my reviews Ive written about genting the fraudsters have disappeared lol I guess the truth hurts. I want to make this clear to everyone. The only winners are those who control it. Forget their regurgitated replies about RNG and they are tested rubbish. Apparently a company called itech labs is who tests all their games. Well this company is either incompetent or a front who is in bed with and get a slice of their vast revenue. Just like the gambling commission complete and utter smoke screen. I'll repeat all their games is hooked up to a massive software database which is designed to counter every move you make. Let's talk roulette for instance have you ever noticed when you do win that in he next hour U will lose all of it or U could deposit £300 and you are only betting 20 or 50p U can't even make £5 profit and lost it all while the ball drops dead into a number you haven't covered or starts doing gymnastics, all unnatural. They use A.i which is given a set of commands and those are to make sure the house always wins. RFID chips and in he balls along with magnets which enables it to be dragged into a number you have not covered

1
Date of experience: Jun 04, 2025
COWBOYS AVOID

COWBOYS AVOID, winnings in the website are paid as 'bonus' not real money

1
Date of experience: Mar 03, 2025

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Business Details

  • Genting UK is one of the country’s largest leisure and entertainment businesses with 32 casinos throughout the UK.

    Since coming to the UK in 2006, Genting has steadily bought, refurbished and built brand new premises to offer customers the very best in gaming and entertainment. Genting is the leading operator in London with four high quality casinos to choose from.See more

  • language https://www.gentingcasinos.co.uk

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