metrocentre.co.uk

1.6
1.6 Based on 20 reviews

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Average Rating

1.6

/
5

20 Reviews

5 Star
5%
4 Star
5%
3 Star
10%
2 Star
5%
1 Star
76%

All Reviews

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Review Time

Gunner Turner
Management Practices Raise Serious Concerns

The management exhibits troubling behavior, engaging in schemes that lead to false accusations and unfair labeling of individuals. Recently, a false claim was made against me, alleging inappropriate behavior, which the authorities accepted without a thorough investigation. Despite my request to review video evidence, they declined to do so. Just a week prior, I was approached by a group of young girls making inappropriate comments, and I chose to respond firmly. As a result, I received a twelve-month ban from the shopping center, and a negative record was attached to my name, seemingly due to bias. This refusal to examine evidence that could clear my name is deeply concerning. I would advise against visiting if you oppose discriminatory practices.

1
Date of experience: Dec 04, 2025
Cwichelm
Total Waste of Money

Took my grandchildren to a local attraction and it was a complete waste of money! I strongly advise against visiting!

1
Date of experience: Oct 31, 2025
Patrick Lewis
Car Park Issues

This review focuses on the car parks. I enjoyed a day of shopping with friends, but found my car severely damaged upon return. The vehicle parked next to mine scratched the passenger side and left blue paint marks, with deep scratches down to the metal. I have no idea how they managed this while reversing, but they drove off without acknowledging it. Now, I face a £350 repair bill for my three-year-old car. Be cautious about who you park next to.

3
Date of experience: Oct 28, 2025
Madison Johnson
Management Exhibits Racist Behavior

The management displays racist attitudes, engaging in deceitful practices and unfairly labeling individuals. I was wrongfully accused of inappropriate behavior by someone who misrepresented my actions, and the local authorities accepted this without a thorough investigation. My request to review video evidence was denied. Additionally, I faced unwarranted harassment from a group of young girls prior, but I responded appropriately. Consequently, I received a twelve-month ban from the premises, and a negative record was attached to my name, seemingly due to my skin color. This is why evidence proving my innocence was disregarded. AVOID THIS PLACE IF YOU OPPOSE RACISM.

1
Date of experience: Oct 28, 2025
Cody
Disappointing Shopping Experience

I've visited this shopping center multiple times over the years, traveling from various locations. Recently, I've noticed a decline in the variety of stores, with many units closed or replaced by offices instead of shops. Shopping is already not my favorite activity, and during busy times like holidays, I find myself returning to online shopping due to places like this. I will not be back.

1
Date of experience: Oct 10, 2025
Kylie Reed
Poor Customer Service Experience

I encountered dismissive and arrogant customer service. Upon arrival at my scheduled time, I was brushed off by a manager. His condescending attitude was unacceptable, and when I sought help, I was pointed to a remote complaint address instead of receiving assistance. Despite having paid in full for a product, I was made to wait unnecessarily in line, with staff appearing unhelpful and uninterested. This store's customer service is appalling.

1
Date of experience: Sep 19, 2025
Karolyn B.
Great Venue for a Full Day Out

A fantastic location for a full day of activities - numerous shops and dining options, all indoors, making it ideal for rainy days. Parking is convenient and free, and the layout is mostly easy to navigate once familiar. The only drawback is the crowding on weekends and some areas starting to show their age. Nevertheless, it's one of the top shopping centers in the area.

4
Date of experience: Jul 20, 2025
FreeGame50035
Concerns About Security

I witnessed unruly behavior from a group of children who disrupted a lady enjoying her coffee. The lack of security presence raises concerns about safety, especially during busy periods. The current situation with disruptive youth is discouraging visitors and negatively impacting the shops. Action is needed to ensure a safer environment, especially during school holidays.

1
Date of experience: Apr 17, 2025
Reese Butler
Excessive Parking Fine

A warning for those planning a visit: be cautious about where you park to avoid hefty fines. While the center advertises free all-day parking, some areas impose a four-hour limit, which isn't clearly communicated. I ended up with a £100 fine after exceeding the limit, despite spending a significant amount during my visit. After years of loyal patronage, I will not return, as it's frustrating to be penalized for enjoying a day there.

1
Date of experience: Dec 15, 2024
iSkuLLs
Disappointing Experience at Elf Academy

What a letdown. The laser activity was subpar, the fitness aspect was laughable, and there was minimal engagement with the theme of present placement. The only redeeming part was Santa interacting with the children. However, at £12 per child and £5 per adult, it wasn't worth the price.

3
Date of experience: Dec 07, 2024

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