Review Time
I purchased a "premium" property from Gentoo Homes in scholar gardens chapel park, but the experience has been a nightmare. It has been a year since I moved in, and critical issues remain unresolved.
DO YOU WANT YOUR NEW HOME FEELING GONE-COME AND BUY HERE
WANT TO GET THE LEAST QUALITY AND WORKMANSHIP-COME AND BUY HERE
Major defects include:
Structural & Exterior: Cracked and chipped brickwork that undermines the house's exterior quality.
Internal Workmanship: Terrible paintwork and poorly fitted internal doors—the "attention to detail" promised is nonexistent.
Safety & Damage: Ongoing water leaks that have not been professionally addressed.
Lack of Accountability: There is absolutely no follow-up. They have ignored my requests for 12 months, seemingly exploiting the community’s trust and the buyer's inexperience.
Gentoo Homes is happy to take your money for a high-end property but fails to deliver the quality or service to match. Save your money and avoid this developer.
DO NOT BUY A HOME FROM GENTOO!Was given a move in date for september. Not a single form of formal comunnication since september. You ring the office multilpe times and they are absolutly clueless every single time.Appalling service.I repeat, DO NOT BUY FROM GENTOO!
We have recently bought our home at Scholars Gardens which has been built by Gentoo. Since moving in they have been absolutely amazing! From keeping us updated with what’s happening on site to just being a massive support in general. Jack (site manager) has been amazing, so welcoming on site and again been great at keeping us up to date with what’s going on onsite. The idea of moving onto a new build site is daunting with the noise but the guys on here have been so considerate of the families moving in. Thank you so much!!
We recently purchased our new home at Scholars Gardens, Chapel Park with Gentoo Homes, and the experience has been excellent. From the very beginning, Sheena from the sales team has been amazing, always patient and supportive while our house sale was going through, and taking the time to explain everything clearly at each stage. The process has felt smooth and stress-free thanks to her guidance. We’re now really excited to move in and start enjoying our lovely new home!
We recently moved into Sweetbriar Park in Darlington more than a year after first selecting our plot.At the time, Adele was amazing at answering all of our questions and putting our minds as ease as we worked to understand the process of buying a new build property and choose our options. She kept us updated regularly about how our future home was progressing. When Adele left, to be replaced by Callum, we were wary that we might not receive the same level of care. We shouldn't have been worried. Callum really supported us as we progressed to move-in day, battling concerns over stamp-duty increases and last minute issues with our mortgage that delayed our completion by a week. It was through this last week that Callum and Gentoo really showed how far they would go to support us in the move and took so much stress out of the process.Now we're in the house and Lynne has been a great site manager, working to fix the minor snags that have cropped up. Though we're not yet through the list 100% - so can't make comment about this too much - we've been really pleased with the care and attention we've recieved so far, not to mention the quality of the build - our snagging inspector even suggested the finish inside the house was better than many he's seen.I wouldn't hestitate to buy a Gentoo home again... but maybe not for a little while yet.
We recently purchased our home through Gentoo Homes and couldn't be happier with the experience. From start to finish, the team has been incredibly supportive, making the whole process smooth and stress-free.A special thanks to Lynn, who was always available to answer questions and provided helpful updates every step of the way. Her friendly and professional approach really made a difference. As First-time buyers, she went above and beyond to explain every process.Also, the site manager Jack, has gone above and beyond since we moved in. He's been responsive, attentive, and always willing to help with any questions we've had—nothing has ever felt like too much trouble.Overall, Gentoo Homes has made our journey into our new home a genuinely positive one, and we’re so grateful for the care and support we’ve received from the entire team. We love our new home.
Our family had an amazing experience with Gentoo Homes, especially thanks to Lynn. As first-time buyers, we had a lot of questions, and she was incredibly helpful and patient every step of the way. She went out of her way to accommodate our requests and made sure we got exactly what we were looking for. I spent a lot of time speaking with her, and she was always so kind and supportive. Honestly, if it wasn’t for her, none of this would have come together. She stayed on top of everything, kept us updated, and was always available.After the purchase, the home demonstration was brilliant. From the moment I spoke with Jack, I could tell he was a great guy, I instantly liked him, which made the whole experience a lot more enjoyable and relaxed. He’s very responsible and professional, making sure everything was clearly explained and taken care of properly. He handled any issues we had without hesitation and always kept us in the loop. I’m genuinely glad we had someone like him to guide us through that stage of the process and happy he will be around.The team at Gentoo Homes in Scholar’s Garden have been absolutely fantastic. It’s been the best service we could have asked for.
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