Review Time
I just wanted to. say a massive thank you to Michelle who helped me sell my house and buy my new house. Thank you for all the support you gave me through the process and for helping me through the ups and downs when my sale fell through. It was you who helped me not to lose faith, eventually resulting in me moving to my new comfy house. Thanks for everything Michelle you were a star from start to finish and kept me in the loop always.
Well today I bought a house in sweetbriar Pk Darlington and we'll after lots of deliberations as they say the advisor who is beyond my imagination has sealed our life completely with her warm and undulating personality and I am in ore of the woman who will obviously be a true friend to everyone she passes over a new home to and me included and that's a fact so thank you Adele and all gentoo team involved amen. Martin
After spending over a year looking for our first home we instantly fell in love with a house at the Fairways. Michelle has been amazing from start to finish, provided excellent customer care, very approachable and attentive. John the site manager has also been fab since handing over our home, nothing is an issue and nearly all of our snags rectified straight away. John has even chased up things we have forgotten about ourselves! Our home was one of the last remaining plots, we had several tradesmen carry out the snag check in the beginning and came back with a small list of issues which were very minor. We are extremely impressed with our build as we were apprehensive of buying a new build. Thank you again Michelle and John, without yous the process of buying our first home would have never of been this simple!
We’ve recently purchased our forever home at the Churchfields development in Sunderland. From making enquiries to receiving the keys to our new home was a stress free experience. The sales team, site manager and customer care teams have been brilliant. Our new home is amazing. Not a lot of snagging issues at all but the few minor issues we found are being rectified quickly. We feel that all the staff are all genuine and caring. Having moved to the area from the other side of the country, I have to say how peaceful and quiet it is living on this development and all of the neighbours are lovely too. We’re very happy here :-)
We have purchased a brand new home and have found the whole process incredibly easy. The sales reps Adele/Jordan/Kerry were all brilliant and made the reservation/extras and purchase a very good experience. Our home was ready ahead of time and we are really pleased with it. There were snags as expected but we’ve had really good engagement in getting these rectified. I’d highly recommend Gentoo and would have no hesitation in purchasing from them again.
My journey started about 2 years ago! There are been a lot of up and down, it is not been a smooth journey at all. The only thing that we are pleased about is been having Adele next to us all the time.She is been the only one that truly listen to us and tried to do everything that was in her power to make our journey better.I gave the 5 stars only because of her, she is amazing, caring, always know what to do, if not she does the right research to give us the right answer. Just perfect for this job!
The whole process of buying our house from Gentoo has been hassle free.As first time buyers Michelle made us feel at ease when taking us through all the steps needed for a smooth completion.Feeling like she went the ‘extra mile’. As for John the site manager he has been brilliant in making sure we have been satisfied with our home and acted very efficiently when sorting out any issues that we’ve had.Overall an amazing customer service! Would highly recommend anyone wanting to buy a new build, especially first time buyers. Thanks Michelle,John and the Gentoo team!
The Fairways development. Found the whole process very smooth from retaining a plot through to completion. There were some build delays but no more than you would expect working through the pandemic and materials shortages. Michelle has been very attentive and provided a first class customer service. On completion and handover John (site manager) has been excellent with dealing with my snagging list and making sure any issues were actioned quickly and to a satisfactory standard. More than happy with the customer service as a whole.
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