Review Time
Everything has gone through brilliant from start to finish,if there has been little things,that need doing in the house,they have been done,Michelle in show house office and Shaun have been amazing,we are in our 70s and this has been hard moving at our age,but everyone has helped us,including Kerry who started us on this journey.All the guys on site are so helpful and respectful.Well done Gentoo.
Gentoo Homes at Cottier Grange, Prudhoe. Horrendous. They are an absolute disgrace! They take your money (some houses for sale 580k!) and run leaving you with an unfinished nightmare. They are on their 7th site manager / ass manger in 16 months. They have lost control. If you are considering buying a Gentoo new build, knock on people's doors 1st from previous phases and also join the Cottier Grange Residents Face Book group. You'll soon realise the truth. Or even contact Guy Opperman the local MP. He's seen it all 1st hand.They can't even agree on things themselves. There is big infighting between sales management and construction management since Bellway people came over and took over. They have lost their 5* rating. This company are a sinking ship.
Hi guys, we are also incredibly frustrated with Gentoo our house has taken 1.5years in build and it’s still not built. Gentoo will be in breech of contract at the end of the month and not one single apology from a senior manager they have zero customer care!! We have left bad reviews on trust pilot and google and not a single reply . This is a company has no clue about customer satisfaction. You have all been warned !
Quite easily the Worst customer experience I have ever experienced. I know buying a house is stressful but buying a Gentoo Home is genuinely a painful experience.How Gentoo homes managed to get a 5 Star Rating in the past is beyond me! Everyone I have dealt with associated with Gentoo is either a liar, or useless. Constant delays, inaccurate information they had to move one sales executive off the site entirely due to his incompetence and lies. Their complaints procedure is a joke, none of them are willing to take responsibility and constantly blame each other for their failings. When you complain to the so called “Managers” Instead of talking to them I would have been better off punching myself in the head repeatedly for 20 minutes as it would have the same outcome, get no further forward and have a splitting headache.Now that we are in the home the finish is cheap, materials are cheap, and the work carried out is equally as cheap.From lights not working, to bathrooms falling apart, doors not closing, damage all around the house, inside and out, outside brick walls built poorly and unsafe, no shed, no fence no shrubs, so much for curb side appeal and no sign of any of it getting fixed or replaced so I’m having to sort it out myself.If you’re thinking of buying a Gentoo home, I would really reconsider!! There is better, cheaper higher quality alternatives in this area if I could go back in time and not buy this house I would, I’d be less stressed and mentally better off just setting fire to all my money and sleeping in the ashes.Check the pictures that go with this review so you can see exactly the quality Gentoo think is 5 Star!I will update this review as necessary, we are now almost 4 weeks after completion and we are still waiting for our home to be finished, fence still not fitted, plants still not planted, tiling is still horrendous and none of our initial snags have been rectified, the two things they did come out to do where done so poorly that I have just started to fix thingsReceived an email for the chance to recurve £250 vouchers if I recommend someone to buy an available property and they complete at The Fairways there genuinely isn’t anyone I hate that much to do that to them.
Quite easily the Worst customer experience I have ever experienced. I know buying a house is stressful but buying a Gentoo Home is genuinely a painful experience.How Gentoo homes managed to get a 5 Star Rating in the past is beyond me! Everyone I have dealt with associated with Gentoo is either a liar, or useless. Constant delays, inaccurate information they had to move one sales executive off the site entirely due to his incompetence and lies. Their complaints procedure is a joke, none of them are willing to take responsibility and constantly blame each other for their failings. When you complain to the so called “Managers” Instead of talking to them I would have been better off punching myself in the head repeatedly for 20 minutes as it would have the same outcome, get no further forward and have a splitting headache.Now that we are in the home the finish is cheap, materials are cheap, and the work carried out is equally as cheap.From lights not working, to bathrooms falling apart, doors not closing, damage all around the house, inside and out, outside brick walls built poorly and unsafe, no shed, no fence no shrubs, so much for curb side appeal and no sign of any of it getting fixed or replaced so I’m having to sort it out myself.If you’re thinking of buying a Gentoo home, I would really reconsider!! There is better, cheaper higher quality alternatives in this area if I could go back in time and not buy this house I would, I’d be less stressed and mentally better off just setting fire to all my money and sleeping in the ashes.Check the pictures that go with this review so you can see exactly the quality Gentoo think is 5 Star!I will update this review as necessary, we are now almost 4 weeks after completion and we are still waiting for our home to be finished, fence still not fitted, plants still not planted, tiling is still horrendous and none of our initial snags have been rectified, the two things they did come out to do where done so poorly that I have just started to fix thingsReceived an email for the chance to recurve £250 vouchers if I recommend someone to buy an available property and they complete at The Fairways there genuinely isn’t anyone I hate that much to do that to them.
Their new builds are horrendous, do not buy, had a roof surveyor out and he said the roof is one of the worst he has seen, gentoo dont want to know. Also had 2 new front doors because they bowed, my patio doors don't join properly and we have had a big draft coming through, cracks in ceiling and many more snags STEAR CLEAR OF GENTOO NEW BUILD HOUSES.once you have bought the house they don't want to know
Gentoo Homes- Probably The Worst House Builder. I have purchased a home on your development at Cottier Grange. I have had countless snagging issues from within 5 minutes of getting the keys. The quality of the finish is terrible. I have been trying to get things resolved but speaking to your team sometimes is going around in circles as they see half the picture. They do not fully listen and see what you are explaining, making assumptions and only providing half solutions to fully rectify a solution. I am extremely unhappy about the build quality and terrible finish throughout, the hardware is of poor quality and degrading in weeks.I have shown patience and given plenty of time to get things resolved with the team involved in this shambolic mess. My good will and patience is at end now. Some of the issues multiple radiators not working, shower not working, bath not fitted properly, leaking sink, flooring lifting up , roof tiles not fitted properly, drainage problems , hob not working properly and this is only a few of the major items. This property should never have been passed to be handed over to a customer. Its a disgrace.
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