Review Time
They never contacted me, no texts no communication and then put my car in storage and are charging me $80 a day. The car is drivable. I could have just picked it up. Its a weird situation. They keep my car, don't contact me then put it in storage.
They never contacted me, no texts no communication and then put my car in storage and are charging me $80 a day. The car is drivable. I could have just picked it up. Its a weird situation. They keep my car, don't contact me then put it in storage.
We had our van repaired by Gerber Collision and glass recently and it was a wonderful experience. Our vehicle looks like new, the inside detailing refreshed our van, the communication between us and their office was friendly and respectful. All of the financial details were worked out between Gerber and our insurance.
100% lifetime warranty is not true. It has been almost 1 year since Gerber repaired damage to my Kia K5 after being rear ended. The passenger trim that was replaced has now faded/peeled off drastically (front original trim is good) on one of the sides they replaced. They replaced right and left side silver trim around window. They said they can not cover this because the vendor they purchased trim from is no longer in business. So we are left with the damaged trim due to no fault of ours...no warranty due to their vendor going out of business. :(
Gerber Collision is an absolute nightmare. If you value your car, your time, or your sanity, stay far away. Their incompetence is staggering — the repair took weeks longer than promised, and when I finally got my vehicle back, it looked worse than when I dropped it off. Panels were misaligned, paint was uneven, and basic issues were ignored.The worst part? Their sloppy work left me driving a car that felt unsafe, literally risking my life because of their negligence. No one should have to wonder if their vehicle is roadworthy after paying a “professional” shop.The staff couldn’t care less. Communication was nonexistent unless I chased them down, and when I pointed out obvious problems, they brushed me off with excuses. It’s clear they prioritize cutting corners over doing the job right.This place is a joke masquerading as a repair shop. Save yourself the headache and the danger — go literally anywhere else. Gerber Collision should be embarrassed to call themselves professionals.The front bumper looks like it was slapped on with glue, not mounted, not aligned, not professionally installed just glued, like a shortcut you’d expect from someone who didn’t care at all about doing the job right.The front camera and radar system were handled so irresponsibly it’s honestly shocking. Instead of reinstalling the components where they actually belong, it looks like they drilled random, sloppy holes just to force the camera into place. It’s the kind of work that makes you question whether they paid attention to a single factory guideline.And on top of everything else, the radiator was left damaged after their “repairs,” which is not only unacceptable—it could have caused serious, expensive, long-term harm to the vehicle if I hadn’t caught it.Based on everything I’ve personally seen, it doesn’t even look like they attempted to follow manufacturer standards, industry norms, or basic repair competence. The entire job comes across as reckless, careless, and dangerously unprofessional. Their work didn’t just inconvenience me—it put the safety, performance, and structural integrity of my vehicle at risk in multiple ways.
Gerber Collision is the worst body shop in the area!!! All the employees are leaving, No one is coming in to get employed. Do not work here. All full of lies, low pay, long hours, managers are at best 1 out of 10, stress all day long, endless reports and meetings, toxic environment and all the micro-management included. Don't work for Gerber. Don't take your vehicle to Gerber to support corporations. Gerber doesn't care about the customer and lies just to keep vehicle. They take way to long to repair a vehicle.
It has been 4 weeks that we have been waiting on an estimate to be sent to us. My husband has called numerous times and today went in as they told the insurance company they did not do the estimate. Of course they claimed they never said that. They REFUSE to give the estimate to my husband stating it has to be emailed. Manager will not return calls. This Fishers location IS AWFUL.
I had a disappointing experience with their services. Unfortunately, I found them to be untrustworthy and lacking in professionalism, which reflects poorly on their commitment to quality work. I would not recommend them, as I faced significant issues with the service provided for my car.
Very professional work after the repair looked as good as the day i bought the SUV new 7 years ago. Also they detauiled the inside of the vechile before receiving it back. Gary the adjuster was professional and answered every question. The SUV was delivered when promised. The paint staff did an excellent job! Would highly recommend Boardman Gerber Collison.
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