Review Time
The ordering process was straightforward, and I received an email confirmation almost immediately. The item was supposedly shipped within two days. However, it has now been 22 days, and I still haven't received anything. Given that the item is coming from overseas, it may not be worth the price if it eventually arrives. I was promised 'Free Express Shipping,' but I'm not optimistic about its arrival. I reached out via email for assistance, but the responses were unhelpful, and the tracking system hasn't provided any updates since it was shipped. I'm currently facing difficulties in getting a refund.
The website gives misleading delivery information. I didn’t realize it was based in the US while browsing; I should have opted for a different seller. From the start, the tracking info hasn’t been updated, so I’ve had to contact them directly. To their credit, they respond relatively quickly, but they always say the same: it’s on its way. After weeks, there’s still no sign of my order, even though it’s supposedly in the UK. Ordering from this company was a major mistake.
DO NOT PURCHASE from this seller; it feels like a scam. I ordered a buy one get one free deal on December 6 and still haven't received anything. The tracking number is useless. I was told to check my order through another site, which seems sketchy, and the customer service representative canceled my order when I questioned them. This has been the worst online shopping experience; please stay away.
The website is very misleading about delivery times. I didn’t realize it was based in the US; I should have ordered from a different seller. The tracking information has never updated, so I have to email them directly. While their responses are quick, it's always the same: it's on its way. Weeks later, there's still no sign of it, even though it’s supposedly in the UK. Ordering from this company was a huge mistake.
My order was supposedly shipped on December 4. The tracking is awful and hasn’t updated since it was shipped. Customer support claims it’s delayed due to the holiday season, but I’m not convinced it will arrive. I wish I had saved my money and chosen another option.
My daughter wanted this for Christmas and I ordered it on Black Friday. The tracking number hasn't changed since December 8. I have emailed frequently and was reassured it would arrive for Christmas, but I truly believe this is a scam. I requested a refund and was denied. I'm going to have a very disappointed child; don’t waste your time. I'm really let down.
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