pax.com

2
2 Based on 120 reviews

PAX Labs is an American electronic cigarette company founded in 2007 that markets the PAX vaporizers....

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Average Rating

2

/
5

120 Reviews

5 Star
20%
4 Star
2%
3 Star
3%
2 Star
4%
1 Star
70%

All Reviews

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Review Time

Newton Barnes
Regrettable Purchase

I bought this product and it has been a mistake! The oven lid keeps coming off – it was more secure on the bottom. Additionally, I can't seem to remove the screen for cleaning, despite trying various methods. Did the design team even test this product?

1
Date of experience: Dec 21, 2025
FANTA914
Poor design choices

I bought a new device and it was a huge mistake! The oven lid keeps coming off — it was more secure on the bottom. Cleaning the screen is nearly impossible, and I tried numerous methods. Did the design team even test this product?

1
Date of experience: Dec 20, 2025
EL44
Struggling to get issues addressed

After sending an email titled 'Escalate to Management for Lack of Response,' I finally got a reply from the company. It seems they rely on automated responses until a red flag prompts a human to take a look.

2
Date of experience: Dec 07, 2025
Daniel Butler
Disappointing experience with the latest model

The latest device is likely to drive this company to failure. Make sure to claim your warranty while you can. I've been a user for five years and upgraded to the new model, but after my fourth device began malfunctioning and the lid melted, I'm done. None of the replacements lasted more than three months, and the second one was dead on arrival. I'm losing faith in this brand and considering alternatives.

1
Date of experience: Nov 29, 2025
Jolie Taylor
Difficult to use from the start

My partner bought the latest device, but it's nearly impossible to turn on or navigate its functions. The pressure needed to activate it is absurd, and finding the right spot to press is a challenge. It's too expensive for such a clear defect.

1
Date of experience: Nov 26, 2025
LR88
Frustrating email correspondence

The company bombards you with endless emails asking for more information about the faulty device. They should consolidate their questions into one email instead of dragging the process out. After multiple emails, I still didn’t receive confirmation that my replacement was sent. It's incredibly frustrating!

1
Date of experience: Nov 17, 2025
Humphrey B.
Longtime user facing ongoing issues

I've been using their products for about six years, initially with great success. However, I've encountered overheating issues and unresponsive buttons. While customer support was initially prompt, the quality of replacements has declined significantly, with the latest one lasting only a month. Now, responses take weeks, and they expect me to pay for shipping faulty devices back. Time to look for alternatives.

1
Date of experience: Nov 17, 2025
Lucas Long
Frustrating replacement process

I faced issues with my new unit within a week of purchase. They offered a replacement, but it was a color I didn’t want. I specifically chose my device's color to match my other items. Their refusal to accommodate my request for a different color reflects poorly on their customer service.

1
Date of experience: Oct 10, 2025
Aubrey Baker
Excellent customer service experience

I had an older device that stopped charging after over five years. I reached out for help, expecting little, but they promptly provided a brand new unit after verifying its condition. Even though it’s a different color, I'm grateful for their support. Thank you for being a reliable company!

5
Date of experience: Sep 30, 2025
Wilbur
Payment taken but no item received

I ordered an item and was charged, but the company did not deliver it. They falsely claimed that I wasn't charged. After multiple attempts to contact them, I've only received automated replies. I advise others to avoid making purchases from this company.

1
Date of experience: Sep 16, 2025

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Business Details

  • PAX Labs is an American electronic cigarette company founded in 2007 that markets the PAX vaporizers.

  • language https://pax.com

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