Review Time
Beware and warned: I'm screaming, Beware! These are crooks with a good product which is the real shame. They make money by, once you subscribe, never letting go. Snapping Turtles go to them for training in how to never release their prey. I tried for months to discontinue their service but nothing, nothing worked. My credit card company could do nothing. Paypal could do nothing. I contacted the company, but they only responded with sidestepping gibberish. This is how they make money, never giving the sucker, who subscribed to their services, an even break. I have zero complaints about what they sell. My dog and I had fun with it until her passing. It was in asking them to cancel my service that I discovered just what crooks they are. Giving up is what Findster counts on, free money for life. I found out that they had even linked my payments to another method without my knowledge. Instead of surrendering, I asked for and received a new credit card and number. It is a hassle but, if they won't let go, cut the damn head off.
Absolute scam artists. They ignore any and all requests to stop the payment subscription for their care package. I had to cancel my credit card entirely after months of emailing, zero customer service response, just keep taking your money even after numerous cancellations. After one cancellation email I sent, they even changed the credit card statement narrative so it showed up in the bank as something else, trying to hide that it was still active. Crooks and thieves!
This company is a total scam. I haven't been able to cancel my subscription for months and months. They don't reply to any communication. They just keep taking money - for a subscription I never wanted to sign up to in the first place. I have had to get my bank involved several times. But still they help themselves. I've just been in touch with my bank again and hope it's resolved once and for all but I'm not holding my breath. They're thieves as far as I'm concerned.
Disgusting company. Like one of the other reviews we got the findster product which worked well at the time. Even got the findster subscription which I have since tried to cancel but can’t.At the time we even funded them on indigiego for the upgraded model 24x7 pet tracker which has turned out to be a scam. Product changed and there’s been no communication, and no product delivery since - last official update was almost a year ago as well. The so called new health checker is available for order. Contacted the company about this as well - no reply. Every email has been ghosted.With regards to the subscription service, there is no easy way to cancel this and despite non-existent service and communication they still keep taking money for the subscription from my account.Extremely disappointed. They are disgusting thieves!
We’ve had Findster with a subscription for 2 years now. The product stopped tracking our animals when then went into the densely treed areas around our house and often would freeze up even in open pastures. Our attempts to contact customer service have gone unanswered for almost a year. After finally getting fed up I’ve tried contacting the company several times by email and social media to cancel our subscription and get no response. Do not get this product!
I've had my Findster for about two years.it has saved my cat's life once that I know for sure. He was stuck in mud under a storage trailer and without Findster I would never have found him! He'd have surely starved. In addition there have been many times that I've found him up trees, and although he may have gotten down on his own. It's been wonderful to be able to know exactly where he was.
Very disappointed. The one time I lost my pets it did not read their location correctly. I tried to cancel my monthly subscription 3 weeks ago, and received no response and Findster has continued to charge me. There is no easy way to cancel the subscription, and they ignored my request even when I followed the instructions on their website.
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