Review Time
I accidentally ordered the 8 month collar rather than the 12 month one that attaches to the collar, Julia was able to quickly cancel my order and order the correct ones. This is our second year with these. We had no flea or tick issues with our pup last uear. Much better than putting toxins in their bodies.
I use this on my dog every year it work great never had a problem and the company is very friendly too if u haven't tried it please do for ur pet it a good one it won't let u done and ur pets will love u for it .
I had accidentally selected a couple items I did not intend to order. I emailed to see if my order could be revised. Julia fixed the order right away and emailed me to let me know. I appreciate her efficient service and help, despite it being my error. Thank you!
I was really pleased with the product that I received last year, and that is why I ordered another one for this year. However, the pendant that I received was defective. I immediately contacted FurLife and sent them a picture of how I received it. FurLife responded immediately to my situation, and within hours, not days, they had scheduled a shipment for a replacement of the defective pendant at no additional charege. Thank you Julia for your fast assistamce.
As a loyal customer, I was excited to reorder because the collars have been amazing for my pets in the past. When my order arrived, one collar was missing, so I reached out via email. I received a prompt response the same day, assuring me that the missing collar would be sent right away. Excellent customer service! Thank you!
My order arrived incomplete, but the support team made it right. I found a highlighted support link in my order confirmation, which was easy to locate. I explained the issue and received a prompt email response from a representative the same day. They were very apologetic and informed me that a second collar was dispatched along with a new confirmation and tracking number. Impressive same-day service! Thank you for providing excellent products and having such attentive staff.
In my experience, the pendant attracts the very pests it's meant to deter. Prior to using it, we occasionally discovered ticks on our dog. However, after attaching the pendant to her collar as instructed, the frequency of tick bites has increased. We're now finding 2-3 ticks weekly, particularly around her head, neck, and shoulders, where the device is located. The support team has been unhelpful and has ceased communication regarding our concerns.
I mistakenly used the wrong credit card while placing my order and contacted support for assistance. The representative responded promptly and successfully cancelled my order, refunding the incorrect credit card so I could reorder with the right one. This occurred on a Saturday evening, and I appreciated the quick resolution of my mistake! Thank you!
I initially didn’t receive my first order, but the support team was very kind and understanding, promptly sending me a replacement. I received the collars about a week ago, and they have been effective for all my dogs so far, which I absolutely love! After struggling with fleas for months, these collars finally eliminated the problem. They even included an extra collar in my order, which I truly appreciate. I also got a collar for my cat today and am excited to see how well it works, given the success I've had with my dogs.
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FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
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