Review Time
Horrible experience! I was excited to try these for my dog. I ordered their tailored probiotic chews on subscription. The tailored probiotic chews (medium) are supposed to be tailored to their weight to where one container would last a month. I received my order and they sent the tiniest bottle that would only last 10 days. Contacted them. They apologized and said yes they indeed sent the wrong container that they would get the correct one out to me ASAP with some freebies. Well I received the “replacement” order today and all I got was two little packages of treats and no probiotics. They really need to look at who is working on their packaging. I contacted them again and they just canceled my subscription without correcting the issue.
I have an older rescue Beagle that I thought had some of the worst breath ever! I decided to try PetLab Dental Powder on him. This powder is so easy to use. There is a scoop included which is just the right amount for his weight. I sprinkle over damp food once a day and it has definitely made a difference in his bad breath smell. There is a possibility it has helped breakdown some of the tartar on his teeth. Customer service is great, ordering was easy, and the product comes in a reasonable time. I have been using this a couple of months now and I am now on a subscription plan so I do not run out. I recommend!
Product doesn't work. When I order this product they automatically put me on some subscription that I did not sign up for. Now their sending me this crap every month and taking the payment from me bank. This company is a total scam.
My dog had been taking these for like 2yrs. Always had good reveiws for it until the last 4 or 5 months the orders are always late l. They changed there service provider to a cheaper shipping company called uni uni never had problems when it 2as sent through fed ex now uni uni can neve4 find my address which means I them have to call and get a replacement package so my dog has continuously missed days because we have to wait for the package to get here. They said they would fix this month's ago but yet here it is February and it's late again and my dog has no pills. Im getting pretty frustrated and ready to just stop using them. So please be cautious when buying if they are using a little shipping company to save money just cancel your order and find a new product.
I unintentionally signed up for a subscription that I've been attempting to cancel for over a month. I've received one order that I won't use, and another is on the way. The only method to cancel the subscription requires creating an account, which I've been struggling with for a month, only to receive an error message. My emails are met with automated responses, and the customer service number is ineffective—I’ve spent a lot of time on hold and left my number without receiving a callback.
I strongly advise against engaging with this company. I purchased a trial dose of tablets for my dog, but they didn't suit her. Shortly after, the company charged me again without any prior notice. Reaching out to them has proven to be nearly impossible. I'm still attempting to get in touch and recover my funds. Proceed with caution.
I am absolutely impressed! I usually don’t write reviews, but after trying numerous products from various brands, nothing has worked as effectively as this one. We’ve been using it for exactly a month now, and he’s no longer waking up itching; he’s enjoying long, restful naps. His energy is returning, and he’s genuinely a happier dog. I should mention that he won’t eat the treats on their own. However, I chop the first one and mix it with his grain-free food, and crumble the second dose over his kibble. This way, he happily eats it. Thank you to the team for providing relief for my boy!
Follow-up: I received a return call from a representative in customer service who was able to assist me and resolve the issue. I am very pleased with the support I received... an excellent customer service agent. I did not opt for the subscription plan as I wanted to test the product first. However, a month later, I received two additional containers of the product. The company was not authorized to charge my credit card for a second order, and I was not informed that this would occur!
The package was left on the ground near the mailbox, which has never happened with my past orders. After receiving the delivery notification, I searched with a flashlight since it wasn't at either door, and that's where I eventually located it.
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