Review Time
I ordered their Collagen Night Wrapping Mask and it was a scam on all fronts:1) The layout in their web shop as well as the whole buying process are set up so that you automatically sign up for a subscription and don't even realise it from their confirmation emails. The only way I realised it was from reading reviews here and then checking my account on their website (the reviews were mistakenly listed under "Nuvie" which is a different brand than "Getnuvie").2) They advertise a "30-Day-Money-Back-Guarantee" but that is only for unopened, undamaged products, which in my case was already void upon arrival where a box had been dented. Also - how can you know if you're satisfied with a product without opening it?3) The packaging was a weird homemade quality with bad printing and soft cardboard quality - and the product is not even the same visually as advertised (for one, it did not say "Nuvie" on the product which seems very sketchy). 4) The product smells so cheap I don't dare put it on my face.
I, like many of my fellow reviewers bought one purchase around Christmas time 2025 after being seduced by a meta ad… I was under the impression I had a one time purchase only to be awakened to the reality when three tubes of (rubbish) Collagen Night Face Mask turned up in my post box. I work in product design and manufacture and this is poor poor POOR. I feel swindled. DO NOT DO IT! 😬 learn from my pain😖
It’s an absolute scam. There’s some sort of subscription and impossible to get put of. None of their contact details work properly and the links are dead. The product itself is a Chinese manufactured mask and if you have seen their social media advertisement it’s nothing like the advertisement. Does not work and the automatic subscription is impossible to get out of.
Stay away! this is such a scam. promise you can return in 30 days but then they ask you for a reason and a photo, ( and then refuse with no reason). Also I did not authorise ongoing subscription, but the box was ticked! and they ( and papal ) refuse to acknowledge this. Plus the product itself is pretty ordinary. Very clever marketing but absolute rogues
Dodgy+++ business practices-Found myself in a subscription trap with a tiny box checked by default allowing them to bill me again for the same product a month after what I thought was a one off purchase- no warnings, nothing on my receipt or by email to tell me this would happen. In spite of contacting customer service within 20 minutes of the transaction and requesting cancellation they merely sent an email telling me I had checked the box (I didnt- the print was so small I could barely read it and I had bought the goods as a one off gift so why would I?) and proceeded to send me them anyway. Closer inspection of their website shows links that go nowhere and claims of awards that- when checking the source- they did not win. I have raised a dispute with paypal and will now see if they will honor their claim of a 30 day money back guarantee when and if the goods actually arrive. Not feeling optimistic. Their website looks good at first glance but scratch the surface and it screams scam. I did manage to cancel my subscription but it took me through about 10 different windows where I had to repeatedly scroll down and hit cancel and I am not confident about that either. Overall terrible experience that has put me off online shopping alltogether.
Scam company who when you write to them to uphold their money back guarantee say they will get back to you and never do. They also set up a PayPal subscription without my authorization. Completely disappointed with PayPal as well, as they offered absolutely no help in getting a refund from this scam company. I would never put anything on my face from a company with such bad ethics. DO NOT BUY FROM THEM EVER!!
DishonestI bought it once. There was no subscription button in site. Three months later I notice they automatically subscribed me to a monthly charge of $42CAD for one product a month. I had to cancel subscription through Shop as the subscription link on Nuvie website does not load. The product itself did not work like advertised.
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