Review Time
Bought a digital gift card, assuming it would be sent immediately-ish (which seems reasonable - there was no indication otherwise on the sales page). I got an email saying it could take up to two hours, and to email if it hadn’t been sent in 12. Twelve hours later, it hadn’t been sent - I emailed. By after noon the next day, no response, so I emailed again saying it was a time sensitive gift. They replied shortly there after saying something about it being received but not “actioned”, now asking if I wanted it sent or refunded. I’d made no indication at any point I wanted it refunded, so I don’t know why they would have delayed things further to ask. But fine, I clarified to please send. No further response and it is now after business hours on a Friday. They also don’t provide you an order number, nor did I get a receipt (just the email saying it could take up to two hours). I definitely would not use again!
Bought a digital gift card, assuming it would be sent immediately-ish (which seems reasonable - there was no indication otherwise on the sales page). I got an email saying it could take up to two hours, and to email if it hadn’t been sent in 12. Twelve hours later, it hadn’t been sent - I emailed. By after noon the next day, no response, so I emailed again saying it was a time sensitive gift. They replied shortly there after saying something about it being received but not “actioned”, now asking if I wanted it sent or refunded. I’d made no indication at any point I wanted it refunded, so I don’t know why they would have delayed things further to ask. But fine, I clarified to please send. No further response and it is now after business hours on a Friday. They also don’t provide you an order number, nor did I get a receipt (just the email saying it could take up to two hours). I definitely would not use again!
The whole process was very smooth — from payment to receiving the gift card. Everything was delivered quickly and without any issues. The information was clear, the website is easy to navigate, and the code arrived immediately. Excellent experience, I truly recommend!
Found this site quite hard work to buy for someone in Australia. Payment wasn’t straightforward also only got some points not all points that were suggested when buying. Customer service were quite good at responding to issues though.
I ordered a Deliveroo voucher to give to my daughter so she could order food without needing access to my account. However, I never received the gift card. I contacted the support team and was asked to provide a 4-digit code from my bank statement. Since then, I've heard nothing back—no response, no follow-up, and still no gift card. I'll now be following up with my bank. Honestly, I’d recommend avoiding this service. It’s neither fast nor supportive, and just not worth the hassle.
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We are Gift Off, founded in 2013, with a small team based in Norwich, home of Alan Partridge. Our site offers a wide range of digital-only gift cards to the UK, Europe and beyond.
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