Review Time
My colleagues very generously collected a £750 gift voucher for my upcoming maternity leave using giftround. I redeemed £180 after a few weeks and left the £570 balance to redeem at a later date. I was never aware of an expiry, having received no direct notification from giftround that my balance would expire on a specific date. Today I went to redeem the balance to find it was no longer available. It had expired. I contacted customer support to request that my balance be fully reinstated and was offered £285 as a "gesture of goodwill". I am absolutely appalled. My colleagues used giftround as they trusted this provider to deliver the gift that they had collected to me. Their hard earned funds have essentially been stolen. Please AVOID this provider.
My colleagues very generously collected a £750 gift voucher for my upcoming maternity leave using giftround. I redeemed £180 after a few weeks and left the £570 balance to redeem at a later date. I was never aware of an expiry, having received no direct notification from giftround that my balance would expire on a specific date. Today I went to redeem the balance to find it was no longer available. It had expired. I contacted customer support to request that my balance be fully reinstated and was offered £285 as a "gesture of goodwill". I am absolutely appalled. My colleagues used giftround as they trusted this provider to deliver the gift that they had collected to me. Their hard earned funds have essentially been stolen. Please AVOID this provider.
They have changed it. The concept is good but I don't like the changes. People now MUST leave a comment and alot said it was more tricky to navigate and make payment. We like to do our own card and just let people donate but now people had to write a comment before navigating to the donate page. Other than that, it's very easy to extend/end the collection, share the link, send the gift to the recipient.
I recently used it for a colleague’s career‑break collection and found the whole process intuitive and really easy to manage. Everyone could contribute without any hassle, customise their messages with images, gifs etc., and there were no fees, which was a big plus. Would happily use it again.
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