Review Time
I purchased two tickets for an event, clearly labeled with our names. However, when we tried to enter, we received an ‘access denied’ message. After consulting with the staff, it was revealed that the seats were registered under different names. Be cautious of claims regarding ticket security and guarantees.
I bought two tickets for a match, and they were labeled with our names. However, when we scanned them at the entrance, we got an ‘access denied’ message. After speaking to the stadium staff, they found that the seats were assigned to completely different names. Please be wary of their claims that “All tickets are guaranteed and secure.”
Extremely poor service — avoid at all costs. I purchased two tickets for a concert months in advance as a gift, spending nearly €800 total. The tickets were only delivered a few hours before the event, leaving no time to make alternative plans or transfer them. I had to travel internationally and could no longer attend, yet there was no option to gift or resell the tickets, and the support team refused to assist. The customer service was utterly unhelpful, providing only generic responses blaming the “primary ticket distributor” for the delay. No solutions, no understanding, no refund. I lost €800 and received nothing in return. This company is unreliable and not worth the risk. It's better to buy directly from official sellers or skip it altogether.
I purchased premium tickets, which were confirmed but then were apparently unavailable five days later. I was offered basic tickets at a reduced price, indicating the original tickets were never available. The event was canceled, and according to the company’s own policy, this should have triggered an automatic full refund. However, a week later, I sent a formal email requesting my refund with all necessary information. It has now been 28 working days since the cancellation, and I keep receiving responses saying, ‘Please give us some time and thank you for understanding.’ I have given enough time and am not understanding — just refund what you owe within the timeframe you promised!
Come on, your response is completely inadequate. Your company charges an excessive 33% on top of what sellers set, making sales nearly impossible. I listed my ticket at £115, yet it was £154 on your platform. Your profit exceeded mine, despite me owning the ticket. This is misleading. If you reduced your fees to 15-18%, I believe your profits would increase and help you compete better.
I used this service to buy tickets for a concert, and they were incredibly helpful! I was worried when my tickets didn't arrive until a few days before the event, but they constantly checked in with me to ensure everything was in order. I would definitely recommend them and appreciated how attentive the staff were in ensuring I received my tickets.
I used this service to buy tickets for a concert, and they were incredibly helpful! I was worried when my tickets didn't arrive until a few days before the event, but they constantly checked in with me to ensure everything was in order. I would definitely recommend them and appreciated how attentive the staff were in ensuring I received my tickets.
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Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. Prices are set by sellers and may be above or below face value.
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