Review Time
We’ve been utilizing a donation management solution on our WordPress site, and the experience has been extremely positive. The plugin is straightforward to set up, highly customizable, and integrates seamlessly with WordPress without impacting site performance. What truly impresses is the ease of creating donation forms and monitoring donor activity. The reporting features provide clear insights, and the platform simplifies donor management, even for teams lacking extensive technical expertise. Security and data handling appear reliable, which is essential when managing donations. Their documentation and support resources are well-organized and beneficial whenever we required assistance. Overall, this solution is a trustworthy fundraising option for nonprofits and organizations seeking a professional, scalable donation system within WordPress. Highly recommended for those serious about online fundraising.
Screencast was phenomenal! I truly appreciate the quick response, seeing what the tech was seeing when diagnosing, and the prompt solution provided. Alex was very friendly and helpful also in his email response. I definitely won't hesitate to reach out if another support issue arises.
I am using this plugin from last 2 years and It is a great way to setup your donation campaigns for my organisation. I have an issue with the donations recently and I reach out to them and they solve the problem within no time.The support team especially Rick Alday was great and I really appreciate his hardwork to the route cause.The problem was with the theme I was using and despite that he guide me on how to solve the problem. Once again thank you Rick Alday.Much appreciated 👏
We encountered numerous issues while preparing the software for use. There are several, in our view, unusual design choices, and many core elements are implemented in a way that makes customisation nearly impossible — everything is loaded through iframes with dynamically generated class names, which severely limits flexibility.Despite purchasing the most expensive tier of the product, we were unable to get it working in a satisfactory manner.We contacted customer support, but after answering just two of our questions, they stopped responding altogether.With no viable alternative, we requested a refund. We received no reply. After this silence, we opened a dispute through PayPal. During the dispute process, they still did not respond for weeks, and PayPal eventually granted the refund.However, shortly after we opened the dispute, our license key was revoked — without any notice and without processing a proactive refund — which clearly shows they were aware of the situation but chose not to communicate.
Rick persisted over several emails. Our bookkeeper is only there one day a week so it was difficult to coordinate and get all the information needed. A joint meeting made all things clear and the problem is solved the future is bright. Thanks Rick.
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