Review Time
Appreciate the reimbursement for this and the understanding. Not many companies or sites do that. In the future I would consider doing a subscription when I have the funds. Thank you for handling this situation for me.
I originally spoke to Andy with Gleeyard's support team after discovering my card was used fraudulently, and he was immediatelt able to help get the matter sent to the Escalation Team on my behalf. Then Emerald reached out to me within only a couple minutes to address the issue after reviewing my case. I'm incredibly grateful for the exception to standard policy being made due to the unusual circumstances and especially grateful to both Andy and Emerald for doing such an amazingly fast job at helping me so I can rest easy knowing everything will be taken care of! Thank you both!
My card was charged with scam activities. I spoke with someone at customer service via email. They confirm that the phones will be back on my account after this review is done. I would like to think the customer service team, if the statement is true
My card was charged with scam activities. I spoke with someone at customer service via email. They confirm that the phones will be back on my account after this review is done. I would like to think the customer service team, if the statement is true
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