Review Time
Well, I was delighted with the speedy delivery of the product from Hobbs. Being that the product was from the UK I was anticipating a long wait as is normal with international orders. So the speedy delivery was a wonderful surprise.
I live outside the UK in a European country and I have received my order next day. The packaging is professional and nicely done the quality of the material is high-quality and well-made. All of their products fit me well almost as if tailor made.
It was just confusing that here in the Philippines, the shoe I want is not in stock in my size but the order still came from Spain… doesn’t make sense that the size was unavailable in the Philippines but available in other countries but all orders still come from Spain.
Great service from start to finish. Slick online ordering and dispatch from Undefeated. Extremely swift overseas service & regular updates as to progress of packages which always arrive well ahead of schedule.
The process of ordering and receiving deliveries to Australia was incredibly smooth and straightforward. My order arrived in just 2 days. Unfortunately, one item didn't fit well, so I'm returning it, but the return process is very simple. Just fill out the online form and drop it off with the designated shipper, who provides the packaging, and you're all set.
It was perplexing to encounter tax charges when the platform explicitly indicated otherwise. Furthermore, I have received a refund for just one order and am still awaiting the other, despite receiving confirmation emails for both refunds on the same day. I'm uncertain why the two refunds weren't handled simultaneously.
I attempted to contact the company, but it was quite challenging due to speaking with AI. When I reached out directly, their reply indicated that each market has different sales conditions, and I needed to find the Lithuanian one, which I couldn't. I must say I won't be purchasing from them again because waiting over a month for a refund is unacceptable... still awaiting their response.
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