Review Time
This app is a scam. Every time you order something, you are risking your money because completed or not, they are going to take your money and you will never get a refund. They are fraudulent
They increased the amount while the order was in transit. I was following it on the app so I saw the change myself. When I sent them the screenshot they weren t able to provide an expalation or to refunt the amount. So please, be careful as they end up adding extra money to your order. There is no phone number so you can t discuss the issue over the phone.
Ordered a combo meal. The burger was fine, but they forgot the drink and the sauce. The app support gave me a voucher for 3 leva, but that doesn't help me now when I'm eating dry fries. Delivery fee is getting ridiculous too. It’s a 50/50 chance if you get what you actually ordered.
Terrible service and unfair treatment of loyal customersOn January 6th at 22:08 I placed a food order via the Glovo app in Bulgaria. The courier assigned to my order never contacted me, didn’t answer phone calls, and simply marked the order as delivered. In reality, I never received my food.The customer support experience was absolutely awful. For some unbelievable reason, when an order is marked as delivered but actually not delivered, you cannot contact support via live chat. The only option is to open a “case” and wait up to 48 hours for a response — which is insanely slow considering the order was already paid and not delivered due to Glovo’s fault.After opening such a case, I also filed a complaint specifically about the courier — and magically, the live chat with an operator became available. That operator told me the courier had been involved in an accident and assured me that I would receive an immediate refund to my bonus balance. Of course, no refund was ever made.The next day I contacted support again. A different operator told me that now they cannot issue any refund and that I must wait for the response to the case I had already opened. When I asked why the previous operator gave completely different information and promised a refund that never happened, the new operator had no explanation and said they were “not aware” of that.After two days, I finally received a response to my case — stating that no refund would be issued, with no reason provided at all.Let’s summarize:I paid for an orderThe order was never deliveredThe courier marked it as deliveredSupport gave conflicting informationIn the end, I was denied a refund without explanationIs this how Glovo treats loyal customers? I have been using your service almost daily for nearly 3 years, and this is the level of “service” I get — paying for food I never received and being ignored and misled by support.Extremely disappointed. This feels less like customer service and more like scamming your own users.
Glovo Bulgaria - The food arrived cold and of poor quality, and the courier could not communicate in Bulgarian, making delivery confusing.When I contacted Glovo support in Bulgaria, the agent (Maria) requested photos of the discarded food. While I was explaining the situation, the chat was abruptly closed with no solution, compensation, or follow-up offered. For a company that charges high fees (€4+ on a €15 order), this dismissive, unprofessional treatment is unacceptable.Glovo’s handling of this order shows a complete lack of accountability and customer care. I might also escalate this formally, but - do not expect serious support if something goes wrong.
Had money withdrawn from my account without even placing the order... it's like walking on the streets and someone gets their hands into your pockets... Ooops... They said wait between 1-10 days, and you'll get your money back, but guess what... 10th day and nothing 🤔 is not about the money... it's all about principles, if I order it takes seconds for you to get the money, so why I doesn't take seconds for me to have them back?... Aaaa, because you are an institution, and you don't give AF about us... Guess what, I don't give AF about you either... You'll get probably better stars in the future, but I still won't give AF about you as an institution, but I will always respect your workers... you are just a... I won't say anything... I already gave my finger to you... You took the head, and now you want even my corpse... Hmmm, whoever reads it and doesn't understand it might still be in the matrix, just likeGive them power, and they will try to suck all your energyThis is not complaining, this is more than that... I understood your stance for 1-10 days, but if I take it here now, is because I will take it to the moon as well, and you should all do the sameStop giving power to institutions that don't give AF Bout youLets collapse them all if that's what they want. We hold the power, not them... We, the people 🙏
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