holdengroup.co.uk

4.8
4.8 Based on 61 reviews

Holden Group are a dedicated new & used car dealer based in Norwich. Our showroom represents Volvo, Kia, Renault, Dacia, Honda, and MG for both Sales and Aftersales....

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Average Rating

4.8

/
5

61 Reviews

5 Star
90%
4 Star
5%
3 Star
2%
2 Star
2%
1 Star
2%

All Reviews

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Review Time

Sarah Osborne
Mathew Buttle has been brilliant with booking my car in for a Service and my needs. Highly professio

Mathew Buttle has been brilliant with booking my car in for a Service and my needs. Highly professional Polite and 5 star Customer Service. Pleasure talking with him Credit to Kia in Norwich

5
Date of experience: Feb 18, 2026
Lorna Clark
A seamless and pleasant experience.

I had a seamless and pleasant experience. I reached out online to schedule a service appointment and received a prompt response. Shortly after, a representative called me to arrange everything, clearly explaining the costs and estimated time required. The representative was both friendly and knowledgeable. Thank you!

5
Date of experience: Jan 21, 2026
NeverTry__
Outstanding Knowledgeable Support

The representative was exceptional: approachable, well-informed, and communicated everything clearly. Although I was disappointed that local assistance wasn't available and I needed to visit a different facility, this was not the representative's fault. She explained everything thoroughly and truly represents the organization well.

5
Date of experience: Dec 19, 2025
Lance Taylor
Excellent Service Experience

I reached out for a service appointment for my vehicle, and the representative called back promptly to schedule it at a convenient time. The service was courteous and friendly, thank you!

5
Date of experience: Dec 19, 2025
Itz_Andres_EZ
Helpful Reminder for Service

I received excellent customer service today; the representative helped me schedule my car repair before the holidays. I had been waiting a while, but I was consistently updated about the delay.

4
Date of experience: Dec 18, 2025
Jemmy Ross
Pleasant and Knowledgeable Advisor

The advisor was incredibly pleasant and helpful. She was knowledgeable, informative, and a joy to converse with.

5
Date of experience: Dec 18, 2025
Dawn
Appreciated Reminder Call

The courtesy call I received reminded me to schedule my vehicle for service, which was approaching. I would have forgotten otherwise. The call was greatly appreciated, as it prevented any issues. The representative was professional and helpful, showcasing the exceptional customer service the organization offers.

5
Date of experience: Dec 18, 2025
Merle Morgan
Seamless Booking Experience

I was proactively contacted to schedule my car's first service. The representative was polite and accommodating, making the booking process seamless, followed by a confirmation text and email. Excellent service!

5
Date of experience: Dec 18, 2025
RW92
Delightful Service Interaction

I received a call to schedule my car for service, and the representative was truly delightful and very helpful. It was a pleasure to speak with someone so considerate.

4
Date of experience: Dec 18, 2025
xILxSlaYeRxILxYG
Exceptional Support

The representative was fantastic: friendly, knowledgeable, and clear in all communications. While I was disappointed that local assistance wasn't available and I had to visit a different facility, this was not the representative's fault, and she explained everything thoroughly. She is a true asset to the organization.

5
Date of experience: Dec 17, 2025

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Business Details

  • Holden Group are a dedicated new & used car dealer based in Norwich. Our showroom represents Volvo, Kia, Renault, Dacia, Honda, and MG for both Sales and Aftersales.

  • call 01603664411
  • language https://www.holdengroup.co.uk

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