Review Time
I received a monitor with missing components and a damaged packaging seal, which immediately raised concerns about whether it was used, returned, or mishandled. For such a large company, this lack of quality control is surprising. To make matters worse, the customer support was completely unhelpful. Instead of taking responsibility or providing a prompt solution, I encountered scripted responses, deflection, and a lack of urgency. There was no ownership, no empathy, and no effective resolution. Purchasing new hardware should not feel like a gamble. Between the damaged packaging, missing parts, and inadequate customer support, this has been a frustrating experience. I had higher expectations and will not be buying from this company again.
Like many others, I wish I could rate this company with zero stars. I waited over a month for a package that never arrived, so I decided to cancel my order. Shortly after, I received an email stating it was out for delivery, which felt completely misleading. When I called for assistance, I was put on hold for 47 minutes only to be told that I needed to wait due to a backlog. Other companies I've ordered from delivered on time or just a few days late. This service took over a month, which is unacceptable. I strongly advise against using this company.
received my parcel in time for a birthday, the reviews scared me a bit but it may create a bias in your head if you read them too much. people are more likely to post negative reviews than good and i see that seems to be the problem here. it did take a bit but got here in the long run. sorry for dissing you GLS.
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GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
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