Review Time
Like others have alluded to, there is an unreasonable wait time. After an agent answered the call, I struggled to communicate with agent who barely spoke any English, advising my pacage was received without any proof or signature. The Indian lady then dropped my call. I will enquire from now on with future purchases making sure GLS is not used as it is a horrendous service and they are criminals.
received my parcel in time for a birthday, the reviews scared me a bit but it may create a bias in your head if you read them too much. people are more likely to post negative reviews than good and i see that seems to be the problem here. it did take a bit but got here in the long run. sorry for dissing you GLS.
Original delivery failed at 10.16 on 13 Jan - at 11.05 the same day I arranged a redelivery to my home address on 15 January - when I knew I would be at home. I had email confirmation of the change of delivery date. However the driver chose to ignore these instructions and instead delivered the parcel to a collection point at 18.11 - 1.5 miles away from me. I had to go out of my way to collect the parcel from there instead. Appalling service
The parcel was collected from the sender on the 8th but had not been delivered by the 13th, despite being labeled as 24-hour express. There were no replies to messages. The tracking on the 9th indicated 'delayed, will be delivered next working day.' Tracking still shows 'delayed,' with no updates or indication of when delivery will happen. Poor service with a lack of communication. EDIT: Thank you for your reply; it's the first response I've received. As a consumer, the brand is what we see, and when one division fails, it reflects poorly on the entire brand. I hope someone addresses these concerns.
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GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
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