Review Time
I have used their service four or five times now, including my recent move to a new flat, and I have always been very happy with the experience. The team are professional, reliable, and efficient, and they handle everything with great care. Communication has been clear throughout, and the process has always been smooth and stress-free. I would not hesitate to use them again and highly recommend their service.
My experience with JP Van Movement was mixed, and the main issue was communication clarity.
Before the move, I explained that the distance was short, and the quote provided seemed reasonable. In our messages, the term “driver” was used, which led us to assume that a vehicle would arrive for the move. To be fair, the word “van” was never explicitly confirmed, so this appears to have been a misunderstanding caused by unclear communication.
During the move, communication with the on-site staff was extremely difficult. We had to rely on translation software for almost every exchange, which made coordination slow and stressful.
The most disappointing part was a phone call with the company when I tried to explain the situation and seek a practical solution. I was told: “It’s stupid to rent a van for this short distance.”
Even if this was intended as a practical opinion, the wording was inappropriate and felt disrespectful.
For fairness, I accept that there may have been wording misunderstandings, and I had no major issue with the quoted price.
The core issue for me is professionalism in communication.
When a customer seeks clarification, language such as “it’s stupid” is inappropriate and undermines trust.
Service disagreements can be resolved; disrespectful wording is what made this experience disappointing.
Thank you for your response. I consider this matter closed.
We've been helped with two moves by JP Man and a Van, and both have been great, the latest was yesterday, needed a lot of things moved from London into storage. J himself is easy to communicate with and he sorts things out with clear pricing, so all great there. And the nice chaps who come along have always been good people, on time and friendly and boy, they make light work of heavy items! Wouldn't hesitate to recommend them, or ask them to help again if we ever need to.
My experience with JP Van Movement was mixed, and the main issue was communication clarity.Before the move, I explained that the distance was short, and the quote provided seemed reasonable. In our messages, the term “driver” was used, which led us to assume that a vehicle would arrive for the move. To be fair, the word “van” was never explicitly confirmed, so this appears to have been a misunderstanding caused by unclear communication.During the move, communication with the on-site staff was extremely difficult. We had to rely on translation software for almost every exchange, which made coordination slow and stressful.The most disappointing part was a phone call with the company when I tried to explain the situation and seek a practical solution. I was told: “It’s stupid to rent a van for this short distance.”Even if this was intended as a practical opinion, the wording was inappropriate and felt disrespectful.For fairness, I accept that there may have been wording misunderstandings, and I had no major issue with the quoted price.The core issue for me is professionalism in communication.When a customer seeks clarification, language such as “it’s stupid” is inappropriate and undermines trust.Service disagreements can be resolved; disrespectful wording is what made this experience disappointing.Thank you for your response. I consider this matter closed.
Claim your business profile now and gain access to all features and respond to customer reviews.
Man with Van removal services in UK/EU
We cover:
We work out of our London depot, but we work Nationwide and EU.
• London (All Areas)
• UK/Nationwide/EU
Transit van size:
Size of luggage compartment for large objects (Wardrobe, bed, fridge etc.):
Length 2,500 mm
Width 1,250 mm
Height 1,350 mm
Size of luggage compartment for overall load:
Length 2,600 mm
Width 1,650 mm
Height 1,350 mmSee more
