Review Time
If I was able to give 0 stars I would. A parcel was delivered to GLS on the 4th of December and it still hasn't arrived. I do understand logistics companies are very busy due to restrictions and the festive season however any other company I've used and ordered even with shorter notice has been able to deliver on time. I have contacted customer service and received outrageously rude treatment without any provocation. I was informed during this phone call that I needed to wait for another scan of my parcel in order to call again to set up to collect my parcel in case they didn't deliver on time. A new scan is done today and the phone line isn't working, so I can't do anything. Needless to say I will try my best to not order anything from any supplier that works with GLS in the future.
GLS has had my package since 01/12/20, the tracking on their website has updated with the same message 3 times over the last week, so no actual update of movement n package. Seems like GLS think the best way to deal with this is to turn their phone lines off, absolutely shameful. No response to my online enquiry either. They should not be allowed to operate.
5 bar stools were handed over to GLS on 16th Dec - all at the same time, all part of the same consignment number. One arrived yesterday- the other 4 haven't had an updated status since the handover to them. Phone lines do not appear to be connecting (but I can get their voicemail after business hours 🤔). Two online contact forms completed and no response. I understand these are busy times and drivers are stretched. In fact if none of the stools had arrived, I'd have totally understood (given proximity to Xmas). But for one to arrive within scheduled time and the other four to not even have been updated since handover?? I can't figure that one out. Horrendous service
After very long delays, the parcel was delivered - but not to my address, I don't know where, as the CCTV footage from my door camera shows nobody coming to the house at the time of the "delivery", and the signature is of a person that doesn't live at this address. Sent a contact form inquiry, no answer, queueing for ages on the phone, no answer so far.
I have bought a headset for a Christmas gift on November 30th, was promised that it would be delivered before Christmas. Surprise nothing has been delivered. Contacted FedEx but it wasn't on there side. Turns out my package has never left the HP place. Contacted HP and went through so many people and the "problem was solved." Now it was promised to be delivered before Christmas. Surprise Surprise, its near Christmas and my order has not been processed. Such a waste never ever ever buy anything from HP, STAY AWAY!
I have bought a headset for a Christmas gift on November 30th, was promised that it would be delivered before Christmas. Surprise nothing has been delivered. Contacted FedEx but it wasn't on there side. Turns out my package has never left the HP place. Contacted HP and went through so many people and the "problem was solved." Now it was promised to be delivered before Christmas. Surprise Surprise, its near Christmas and my order has not been processed. Such a waste never ever ever buy anything from HP, STAY AWAY!
I have bought a headset for a Christmas gift on November 30th, was promised that it would be delivered before Christmas. Surprise nothing has been delivered. Contacted FedEx but it wasn't on there side. Turns out my package has never left the HP place. Contacted HP and went through so many people and the "problem was solved." Now it was promised to be delivered before Christmas. Surprise Surprise, its near Christmas and my order has not been processed. Such a waste never ever ever buy anything from HP, STAY AWAY!
I have bought a headset for a Christmas gift on November 30th, was promised that it would be delivered before Christmas. Surprise nothing has been delivered. Contacted FedEx but it wasn't on there side. Turns out my package has never left the HP place. Contacted HP and went through so many people and the "problem was solved." Now it was promised to be delivered before Christmas. Surprise Surprise, its near Christmas and my order has not been processed. Such a waste never ever ever buy anything from HP, STAY AWAY!
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GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
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