Review Time
It seems there is an automatic claim denial process, without much explanation given why. Not only until you appeal the denial do they have an actual claim assessment. My relatively simple claim was granted in the end, but it seems there was no proper assement until the initial, seemingly automatic denial was appealed.
The service was superb. The staff were courteous and professional. They listened and explained their policy and terms leaving me with the belief that if the claim was not accepted it would be for a legitimate reason. Well done to Sharon @Motoway Direct and Dan in the claims team as they both went that extra mile and provided a service which I cannot fault.
The service was superb. The staff were courteous and professional. They listened and explained their policy and terms leaving me with the belief that if the claim was not accepted it would be for a legitimate reason. Well done to Sharon @Motoway Direct and Dan in the claims team as they both went that extra mile and provided a service which I cannot fault.
I had a little difficulty getting a motorcycle repair centre to work with AA warrantee. 2 said they would not perform AA warrantee work as they are slow payers. The 3rd I went to would only do the work if I paid and claimed the money back my self.I am in agreement. They are slow to pay. In this day and age I would expect same or next day payment.
I had a little difficulty getting a motorcycle repair centre to work with AA warrantee. 2 said they would not perform AA warrantee work as they are slow payers. The 3rd I went to would only do the work if I paid and claimed the money back my self.I am in agreement. They are slow to pay. In this day and age I would expect same or next day payment.
Hi all,AA Warranty is the most not serious company I worked so far.Not paying for the services which I'm paying for.They've put me on the way for seven weeks to fix my car, all the garages they gave me, no one was able to deal with BECAUSE AA it is not paying.I have contact AA for so many times and aski them what is going on, and because they are not professionals and having unprepared staff, they where sending me to different departments ( trying to solve by myself, their job ).But, still, after seven weeks, waiting for my car, changing garages, calling them, asking them, no one was able to tell me what does it cover and what doesn't .The garages contacted me and them to tell us what is wrong.But, when I was calling AA, just to make things move faster, they where telling that no one contact them. Stupid attitude and trying to hide from responsibility. Bottom of all, I will recommend to all customers and future customers, read carefully the contract and PLEASE, stay away from them, they are not so good as you see.It's waste of time and energy for nothing.NOT GOOD AND NOT PROFESSIONAL.
This was the first time we have used our AA Warranty. We were first sent to a garage who we knew could not diagnose the fault on our car, however after discussion and us saying we would pay the difference in labour charges our car went to a garage of our choice and was repaired within two hours.Overall an excellent service and I would recommend AA Warranty.
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