gls-ireland.com

Excellent service

Excellent service! First garage that was recommended did not had any availability for booking until 5 weeks later. One of the claims team have checked the area and found another specialist.Repair authorization given and really helpful!

Date of experience: Jun 13, 2018

The warranty is a scam and a load of…

The warranty is a scam and a load of rubbish. I have just spent a week and half hearing lies from the customer service team (with the exception of one man) they are pompous and arrogant. If the warranty doesn't cover wear and tear then don't make it available to older vehicles. You are taking money under false pretences. My mechanic told the customer service team that it was not wear and tear but some upstart of a woman proceeded to tell me it was and evidently she is a mechanic and knows better. My mechanic advised on several occasion it was not wear and tear but hey ho they know better. I like many others on here will make sure no one I know takes out this scam of a warranty. As for buying from a car yard that sells it with confidence. they don't care if the car is safe or not.. I am about to be £1500 out of pocket for two major defects that should not have passed an MOT and the car has travelled less that 4000 miles since purchase. I want my money I paid for the insurance back... Its the least you can do !!!!!!!!! And like others I will be reporting this but I am more likely to touch base with Rogue Traders and let them have a dig around for more unhappy customers... Less than impressed. Thank goodness I only took 1 year.. but I want my £250.00 back.

Date of experience: Jun 08, 2018

The staff were helpful when you got…

The staff were helpful when you got hold of them but it does take some waiting and it still took over a month to resolve the complex problem and I still had to pay £400 of the claim!

Date of experience: Jun 08, 2018

Excellent service start to finish.

Date of experience: Jun 07, 2018

From beginning to end of my claim I…

From beginning to end of my claim I have been impressed with the courteous way I have been treated by being so helpful and keeping me updated with the progress of my claim. Thank you so much.

Date of experience: Jun 06, 2018

Very helpful with making a claim and…

Very helpful with making a claim and keeping me I formed with the claims process

Date of experience: Jun 05, 2018

They use back street garages whilst…

They use back street garages whilst under the warranty period and then when there's a problem tell you that you have to deal with the garage direct. As if it was you who employed the garage. I had to pay for the patched repair so the only person out of pocket is me. Now out of the warranty period they don't want to know.and the car still isn't repaired. Don't waste your money!. Well they asked for my policy number so they could look in to it . Have not even acknowledged the email.......Contacted the Motor Ombudsman and it turns out they are not accredited to any of their codes of practice...What a surprise and still no reply..Stay well away ....

Date of experience: Jun 03, 2018

Let me start this review by saying that…

Let me start this review by saying that the warranty paid for the repairs on my car which was a faulty rear wheel ABS sensor so all good. It's just the process that baffled me! I called and got giving the name of a garage 20 miles away so had to take a day off work to get to the garage. I stupidly didn't take my policy details with me and the garage demanded I paid the £60 excess in "CASH" .. Once I checked my policy I found out there was no excess. That's technically theft in my book. I just feel the warranty company should be more proactive in booking your car in for you and managing the journey..OK so AA have responded and I have emailed details.. lets see if this gets resolved

Date of experience: May 31, 2018

I was given AA warranty when I bought…

I was given AA warranty when I bought my car from an AA approved Dealer was told I had labour costs and parts if something went wrong and bought the car thinking I had a little bit of peace of mind knowing the AA were involved the car went wrong 1 month later phoned AA warranty and was advised to take it to there approved garage common things that go wrong with diesels AA don’t cover and when I spoke to the warranty after garage said warranty wouldn’t pay the warranty company said that they wouldn’t cover any of the work or even the diagnostic leaving me with a bill and know better off the. I said to the person on the phone thanks for not helping me to which he replied your welcome thank you and put the phone down on me I am shocked and disgusted for such a big company. Very unhappy customer......Update 02/06/18For AA Warranty I did complain received letter on the 30th May 2018 just shows you lot really don’t communicate very well show also shows how well you communicate with customers. As like all the other bad reviews on here I also know that the next step will be you telling me to go to the motor ombudsmen at the end of the day when I as a customer needed you I was failed the garage the sold me the car I now fixing it themselves and I will never use this again or recommend this whether it’s free or you pay for it. Again thank you for not helping me when I needed you AA warranty

Date of experience: May 30, 2018

Repayment of hours spent on repair.

Repayment of hours spent on repair by garage reduced by almost 50%!

Date of experience: May 29, 2018