Review Time
GREEDY company they used to allow you to use the points you earned in the GolfPass free trial and now you can’t so what is the point of even accumulating points at all just to be forced to upgrade to a membership I’m just gonna book tee times straight through the golf course website from now on
I purchased gift card and noticed that a portion of the fund had disappeared. I contacted golfnow support but they never got back to me so I opened a case with BBB and they got back to me right away and gave me credit but the credit I received could be used only for hotdeal and expires within 6 months. I contacted them again but no answer again. I will never use golfnow again.
Golf Now is awful. Do not join! The course choices are limited, you only save money with Hot Deals otherwise you can book directly with the course and get the same rates or sometimes lower since they have deals. If you ever need to contact them You Can’! I needed to try to move my tee time up so I called and received an automated answering and the recording just kept saying “How can I help you.” despite replying back, "I would like to change my existing tee time." Just an awful platform and customer service non-existent!
My experience at Olympia Hills was very positive. The fairways were in pretty good shape for Kate winter. The greens were recently overhauled but still in great shape! Each hole had different landscaping with sand traps, water,..uneven terrain,…all that made play today very challenging. The Marshall kept the flow of players up tempo so we weren’t waiting at any tee box! The course was very enjoyable to play. I had a great time and will come back. Mark
I got $200 in gift cards for Christmas and just like the other reviews. The funds disappear when trying to book and then golf now never puts them back. You have no tee time and no funds. I have been emailing for over a month for help. This company is terrible. Just call the club directly. I will open up BBB claim to help.
What a joke! Pay for "privilege" of booking tee times through them but with over 4900 points can't cancel tee times next Tuesday without refund. Has happened before and why I cancelled membership. Can't get human being to talk to. Absolutely a fraud! Never ever ever subscribe to their "service"! No wonder they have a 2.9 rating.
I reserved a round at a resort in WV. The WV course's site automatically connects to Golf Now. I paid $65 online. When I arrived, the pro shop person told me that their system indicated that I had not yet paid. I was also told that the winter rates were still in effect and walking would cost $15, not $65. I paid an additional $15 in cash and figured that I could call Golf Now and the charge would be reversed. I got an incompetent idiot with an Indian accent who was not proficient in English. The $65 charge was not reversed. Golf Now stole my money and got away with it. Reply from GolfNow18 hours agoThank you for your feedback. We're sorry to hear there was a disconnect between the course and platform. Please DM or call us, 1 (800) 767-3574, we would love to help correct the charge.This is a follow up to previous post. I contacted Golf Now because of their response to my Trust Pilot survey and claim that they “would love to help correct the charge.” It was quite a hassle and rather quite bizarre. The customer service representative, so called, advised me that he would need to contact the WV golf course pro shop and have us on a three way call. I explained to the Golf Now representative that Golf Now has already pledged that they would pay back the money that they stole. I realized that there was no point in arguing with a guy in India or Singapore and agreed to the 3 way call. The guy at the pro shop in West Virginia was awesome and stated that he remembered the incident, completely corroborated my version of events and went on to bash Golf Now and how golfers get better rates if they contact the pro shops directly and that the transition of WV’s 4 state park golf courses to Golf Now has been really bad. This process took almost 30 minutes. After the pro shop guy in WV hung up, I was advised that a manager from Golf Now would call me back to set up my reimbursement. I was contacted by Ridley, who was surprisingly proficient in English. Ridley sent me an email with instructions for all of the supporting information that I WOULD NEED TO SEND Golf Now. I fruitlessly tried to explain to Ridley that Golf Now has already agreed to pay back the money that they stole from me. Ridley agreed, but said he still required me to send screen shots of the charge, the last 4 of the credit card etc. I contacted Golf Now the day after my round to request a reversal of the charge. It was not successful. I contacted Capital One to dispute the charge. That suggests that 1. Golf Now did not cooperate with Capital One 2. Capital One is completely feckless and treats their customers badly. I have disputed 7-10 charges over the last 20 years and this is the first dispute that was not successful. 3. Golf Now is completely happy to steal money from its customers and only responds when poor reviews are available to the public. 4. Even after agreeing to repay stolen money, Golf Now has yet to reimburse me for the money that they stole. Ridley told me that he would help me. I provided him all of the information that he said was necessary, but he has yet to follow up. Subsequent calls to Golf Now have only resulted in pretend customer service with buffoons who seem to only be capable of saying "may I please put you on hold for a brief moment" or "I am going to help you." This is an update. Ridley at Golf Now has again pledged to repay me, but continues to hide. The customer service agents, so called, at Golf Now are just liars and thieves.
Tried to get Tee time at Preserve golf in Dunnellon Fl. All infor correct on Credit Card & corresponding Address. Couldn’t advance on my I phone 13. Dead in the water!! I’ve heard others having problems!! What happened to old system I used for yrs. Better get your act together!!
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