Review Time
Deceptive advertising for Golf Pass+ Membership.As a Black Friday deal in November 2024 Golf Now offered their Golf Pass+ Membership discounted from the regular price of $99 to $79. The offer stated clearly (I made a screenshot) that the offer included one full year of waived tee booking fees. Today I booked my 11th tee time and Golf Now charged me a $6.98 booking fee. When I called customer service about this they asked that I email them a copy of my screen shot. Then I got a call back about an hour later from an agent (from India) that said that I only get 10 waived tee credits and that the offer did not state that they were waived for a year. Following is the offer wording verbatim. FOR A LIMITED TIME GET $20 OFF A MEMEBERSHIP THAT INCLUDES WAIVED TEE FEES FOR A FULL YEAR. This could not be more plain, but the agent keep telling me that is not what the wording was even thought I provided him clear proof. Beware of Golf Now as they don't hold up their end of the deal.
When the golf course closed due to weather, there was no way to reach anyone for any reason. I couldn't play golf, cancel, or even get a hold of anyone to get a credit to play again. I was on hold for 45 minutes two separate times and got nobody, I tried to send 3 different emails and it said it could not send. What a joke. Never, ever, ever use them. Call the golf course instead and save yourself a headache.
1/14/25 update: I updated my review from 1 start to 2. They did finally respond back to me via email, and they did reimburse me. Basically, I was on an annual auto-pay, and I forgot, don't use the service anymore, and it auto-got me, for 2025, since I forgot it was on auto renew. They did finally reimburse for that, so that was nice of them...but they sure don't make it easy to contact them when you need to speak to someone LIVE. Impossible actually.ORIGINAL REVIEW:Omg, company is a joke. Can't reach customer service, they provide no other means to reach them, besides an automated phone system that never takes you to a representative. Horrible horrible horrible. GolfNow idiots... If you're out there reading this, contact me, and maybe I'll remove this review. Quit stealing my money.
Golfnow is awful, never use them. You make a reservation that states 24 hour cancellation policy. You cancel and they take your money, they dont refund it. They give you 6 months to use it, you have to read a detailed concellation policy to make a gofl reservation. What a joke.
Bottom line: I will not use Golf Now ever again–not for booking tee times and especially gift cards. The gift card program is too complex and restrictive. Applying the gift card was confusing, basically so difficult and frustrating that it reduced the overall value of it. A real hassle. On top of that, on one of the customer service calls the agent hung up without resolving the payment issue on my booking necessitating another time consuming call. I would never gift anyone with Golf Now.
It’s been a fairly easy booking experience for me over the years. Not to say that it’s been an affordable experience but what’s not expensive nowadays! I really love the game of golf so I’ll probably continue to pay the unreasonable prices to play, until I retire and then most likely will get my fix at the range. By the way, I live in California where we just bend over and take it like a man😩
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