Review Time
Do NOT Sign up to this mobile provider the signal is awful i am constantly on 2 bars i upgraded to there 5g plan there was no difference in speed or signal when carrying out many tests i contacted support about my issue they we're ignorant unpleasant as i was replying they just closed the webchat i could not find a number to put a complaint in. I will find a way to take this further. I advise all to stay away
I dont even want to give 1 star. I recently switched over. Schedule my number to port over. It hasn't. Can't contact anyone to ask for help. Paid my 1st bill the day I ordered my sim. And they have just charged me again. Is this a scam or what is going on with this company. Now ive lost my old number and got charged twice within 10 days. Nice one people. ??? Anyone any clues or information? Would really appreciate it.
Everything is fine until you need to have ANY dealings with customer care. I've tried to cancel one of the numbers on my account. It was CONFIRMED IN WRITING that it would happen at the end of January, never happened. That was my second time trying by the way. Now they're trying to make my start the process all over again, when they literally just need to look back at the thread from before and do what they promised. I've been with them for years but this is bull*hit, moving back to Tesco mobile, you get to deal with real people
Absolutely THE WORST customer service I have ever experienced. It does not matter if the request is urgent or an emergency — GOMO simply does not care at all.The complaints team is a complete joke. I spoke to someone named Irein (or something similar) who has no idea how to speak to customers and behaved as if she were the manager. When I calmly asked to speak to an actual manager, I was rudely told that I had no right to do so. This level of disrespect is unbelievable.GOMO clearly does NOT value its customers in any way. Communication is terrible, professionalism is nonexistent, and customers are treated like they mean absolutely nothing. This company is ridiculous and completely incompetent.I would NOT recommend GOMO to anyone — not even my worst enemy.DO NOT SIGN UP WITH GOMO!!!
Do NOT Sign up to this mobile provider the signal is awful i am constantly on 2 bars i upgraded to there 5g plan there was no difference in speed or signal when carrying out many tests i contacted support about my issue they we're ignorant unpleasant as i was replying they just closed the webchat i could not find a number to put a complaint in. I will find a way to take this further. I advise all to stay away
I had three numbers with gomo, all on one account. One card did not work for many months but gomo kept charging me. I asked to cancel the number, so I don’t pay extra especially that I do not receive the service - the customer service agent said that it cannot be done. It is next to impossible to contact them. When you finally reach them, the agents are dismissive and do not try to solve the problem but advise to contact them through another channel. Only when I wrote the external complaint they appeared and were “ready to help immediately”. I really do not recommend this provider. Transferred my 3 numbers to a different provider, my extended family will follow as well.
This company is very difficult to contact when an issue arises. Customer service is poor. Do not bother trying to email or phone. The response is meaningless. You must use the online communication with a prescribed list of issues - anything else, forget it.
I signed up with GoMo, completed the ID verification, but the service never worked. I never received or used a SIM card and was never able to use the service, even while I was still in Switzerland.Despite this, I started receiving payment reminders and threats of fees. I spent a long time contacting customer support, explaining repeatedly that no service was ever provided. The chat was even closed by support before the issue was resolved.Instead of taking responsibility for a failed activation/delivery, they insisted on charging me based only on “terms and conditions”, ignoring the fact that no service was delivered.This has been a frustrating and unreasonable experience.I do not recommend GoMo to anyone.
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