Review Time
Internet outages, slow downs with fibre to a new build property? The only reason I'm with your terrible and overpriced company is because of persimmons and the Monopoly you have with them. I can't wait to change provider.
Marcus was fantastic, stayed and investigated the issue until it was fully resolved. He made sure that I was left fully satisfied and provide clear context as to why the issue had happened in the first place. I’m hoping to not need his expertise again as he did a great job fixing it but if I did, I would not hesitate to contact him - great overall service.
Fibrenest mangaged to fix my download speeds from constantly switching on and off on my xbox by updating the hardware to be the latest version on the main router and second pod. This was the only issue I've had. Great service and reliable wifi. Would highly recommend Fibrenest.
The installation was completed quickly, and the instructions were easy to follow, allowing me to get everything up and running in less than an hour. The only drawback is that I've set up a direct debit but can't find any information on when the payments will be deducted, and there are no account details available when I log into the platform.
The technician made the effort to reach my new address to resolve my issue. As a new homeowner, I was anxious about being without internet, but he arrived and fixed it in no time. I truly appreciate his friendliness and thoughtfulness, even taking off his shoes to protect the new carpets! Exceptional service, and I'm incredibly grateful!
The company mandates the use of a particular ISP, which has been the most frustrating service I have encountered. Their connections frequently fail, leaving customers scrambling to reach their support team for assistance. It's unacceptable to compel users to pay for such a subpar service. This approach is both shameful and disgraceful.
Despite the busy lines, I was able to leave my number and go about my day, which was perfect since we had just moved. I received a callback from a fantastic representative who walked me through everything without making me feel inadequate. She dedicated ample time to ensure I set everything up correctly, and I want to express my gratitude again. Exceptional customer service!
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What is FibreNest?
FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service.
Why is FibreNest being installed on my development?
The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences.
FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices.
When will my service be live?
We endeavour to have your service ready for the day you move in to your new home.
In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.See more
