Review Time
weeeell! it worked good 1st and 2nd time I rented a car with gomore. But the third time it was a nightmare!
The car I rented couldn't be opened with keyless function. I called the support, they couldn't open it for me neither. But they said that there is another car 50 meters away. Aight.... let's give it a try. When I checked the map - it was abut 50 minutes of travel to the car in an another city! wtf! And I had very tight schedule! Damn! GoMore couldn't solve my problem! They just promised full refund! We'll see if I'll get the money back! :S Doubt it!
Now, I am standing here without a car that I needed! The whole day was ruined! GoMore takes no responsibilty for such unexpected happenings! It is NOT for a pleasure I supposed to rent a car! IT WAS IMPORTANT! So, now when you've(GoMore) done WORNG, will you pay me some compensation? I'm not talking about the refund! Refund is like obvious! But as a consolation?! No? That's what I thought! You're good on taking money but when u fail - NONONO!
Trustpilot: WHY R U TAKING MY REVIEW DOWN?! "Illegal, harmful or inappropriate"? What's so inappropriate here?!
This experience was a total failure and has completely eroded my trust in the service. I initially booked and paid for a vehicle that the app indicated was about 700 meters away, but it was actually 18 km away. I immediately attempted to contact the support team but couldn't connect. To continue with my move, I had no choice but to arrange for a second vehicle. After spending around 45 minutes on public transport to collect that vehicle, I began driving. Shortly after, I discovered that the left rear wheel was entirely locked. The car was unsafe to operate, and I nearly lost control. I was stranded for over an hour in –10°C weather, outside with my dog, relying on the kindness of strangers to get free. When I finally contacted support, I was told I would be compensated, but I was directed to resolve the matter with the vehicle owner myself. The owner initially ignored my messages, and when he finally responded, he was dismissive and insisted that I contact a towing service and manage the towing myself, despite the car being inoperable and the problem clearly not being my fault. Support later assured me of credits/points and taxi reimbursement to redo the move the next day. However, despite these assurances, I received: – no credits – no confirmation regarding taxi expenses – no follow-up whatsoever, even after escalating the issue in writing during business hours. I had already taken a full day off work, lost an entire moving day, and found myself in a situation where no one accepted accountability. The most frustrating part isn’t just the malfunctioning vehicle — it’s the total absence of response, ownership, and decision-making from the service when issues arise. This has been the worst customer service experience I’ve encountered. While it may seem convenient when everything runs smoothly, you are entirely on your own when problems occur.
This experience was a complete failure and has shattered my trust in the service. I initially booked and paid for a vehicle that the app claimed was about 700 meters away, but it turned out to be 18 km away. I immediately tried to contact the support team but couldn't get through. To proceed with my move, I had to arrange for a second vehicle. I spent around 45 minutes on public transport to retrieve that vehicle and started driving. Soon after, I discovered that the left rear wheel was completely locked. The car was unsafe to drive, and I nearly lost control. I was stranded for over an hour in –10°C weather, outdoors with my dog, relying on the help of strangers to get free. When I finally reached support, I was told I would be compensated but was directed to sort the issue out with the vehicle owner myself. The owner initially ignored me, and when he finally responded, he was rude and insisted I contact a towing service myself, despite the car being unusable and the issue clearly not my fault. Support later promised credits/points and taxi reimbursement for a redo the next day. However, I received: – no credits – no confirmation regarding taxi costs – no follow-up at all, even after escalating the issue in writing during business hours. I had already taken a full day off work, lost an entire moving day, and found myself in a situation where no one took responsibility. The worst part isn’t just the broken car — it’s the complete lack of response, ownership, and decision-making from the service when something goes wrong. This has been the worst customer service experience I’ve ever had. When everything works, it may seem convenient — but when issues arise, you are completely on your own.
I was denied approval because I supposedly do not earn enough. Yes, I had to submit a payslip for some reason. I am semi-retired with a part-time job, and I have never been refused a vehicle rental in my life. All I've ever needed is a passport (when abroad), driver's license, and a credit card. What a bunch of jokers.
I have never written a review before, but after recently renting a vehicle, I felt compelled to share. Everything was fine until I received a fine for something I wasn’t even responsible for. I returned the car to the exact parking spot where I picked it up, but I was fined because the previous renter had parked it incorrectly. The parking area was private, and I parked it back where I found it. The only difference was that I got checked and the previous renter did not. The service claimed that having clear instructions was sufficient for me to pay the fine myself, stating I should park within 100m of where I got the vehicle. Other instructions were not conveyed. I will never rent again.
I have been using the service to rent out my vehicle and installed the keyless function. Don't make that mistake; you won't earn enough to cover the costs of the keyless functionality. Installing it requires significant travel and time. If you happen to rent out your vehicle for an extended period, your profit will be minimal. So, avoid the service for renting out your vehicle with the keyless feature. Without it, the handover is a nightmare, with too much administration involved.
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