Review Time
The whole process was handled exceptionally well, from the Sales right through to Installation. The installation was completed on the day and all the installation team were great - very easy to discuss things and the follow up from the Customer Services was brilliant.
Process from start to finish was superb, Debbie and Lynne from the office were a massive help guiding us through the admin / grant process and the install team were very professional and caused minimal disruption during quite a significant project. Will be recommending to friends & family
Had a bizarre phone call after enquiring about Solar Panels and Battery Storage in that they refused to book a survey unless i could guarantee that both myself and my wife would be present. I've never heard the likes before. When challenged on this was given some bull about making sure "nothing was lost in translation" when in my mind is we want to put the "hard Sell" and make sure you sing on the day. Over the years we have done several large projects on our house but this is a fist for me. There choice I will happily take my business elsewhere.
Just had solar panels and battery storage installed - all went very well indeed. From initial discussions and and quote this progressed well. The installation went smoothly. Scaffolding then fitting panels all pretty much on time. Electrical engineers worked well to get everything installed and full explanations given. Follow up by Lynne to ensure all was well and support with links etc made it a much less stressful experience than I imagined. Well done to all and no hesitation in recommending Greener Energy Group
Great support from start to finish!Info: This post refers to a new Octopus Cosy 9 Air Source Heat Pump installation.Their salesperson outlined everything in a very understandable way, even for us laypeople.The funding team assisted us in applying for a the full funding cover through the Government grant and loan scheme, and assisted us with our Home Energy Scotland application, they really made the process painless.The engineering team, because it was a team, managed to dismantle and remove our old water tank/boiler, six radiators, and oil boiler system; and fit a new boiler, six new radiators, new pipes, and the air source heat pump in 2.5 days. Not bad considering they had to contend with three-feet-thick stone walls and some... interesting wiring.Even the Octopus Energy engineers who came to audit their work had nothing but positive comments to make of what a good, and tidy, job they had done.All incredibly professional from start to finish, cannot fault them or the process.Thank you Lynne for completing the process with us, really a fantastic finish to this project!
Apart from a minor glitch with the scaffolding and a wee delay because of very high winds the install was absolutely faultless. The phone team were absolutely on the ball and kept everything running smoothly would recommend the company to anyone considering solar panels etc.
Had solar panels and battery installed. Team were knowledgeable and worked hard to give us what we needed. Overall a very good and pleasant expirence. Sales team weren't pushy or over bearing. Communication was good throughout between us and each other. Installers were excellent.
The survey and sales were very comprehensive, informative and not at all pushy. FInance was simple to organise, Very efficient imstalation only a few weeks after ordering online, 12 panels, battery and a free car charger were installed in a day with minimal fuss by a friendly and cheery team After sales service to iron out a few teething problems was quick and helpful.
Despite issues with the Scaffolders (not a problem GEG could control all went smoothly.Good communications so we knew what the stages were and who was doing what when.Particular shout out to Leon who connected us as the last visit despite the challenge of surplus wasps in the attic. Didn't flinch.
The Greener Energy Group team who fitted the air source heat pump over two days were courteous and decent to talk to. They were very hard working and had a lot to do in the two days. The operator who lifted and put back the flooring did an excellent job with fitting it all back with no trace there had been a hatch created or the other areas the flooring had to be lifted. The area was vacuumed dust cleared after the job completed. The electrical guys were the last to leave, fairly late for a Friday getting the system to start operating.After the fitting the next week Lynne Scally (Accounts Manager) called with a courtesy call to see all had went well and discussed if anything else was needed and all was working okay and was helpful. All in all such a large operation was made easier be everyone we dealt with at Greener Energy Group.Many thanks.
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Greener Energy Group have over 30 years combined experience of providing energy saving solutions to customers, helping them to save money on energy bills and making their home more energy efficient. Our head office is based in Paisley with satellite offices in Aberdeen and Inverness, we are an established, stable and trusted company with installations spread over the whole of Scotland. Throughout the years we have accumulated a large existing customer base who are testament to our professionalism, level of care and customer service provided.
This experience has enabled us to develop specialist in-house knowledge of how to best integrate energy savings solutions into your home. Our systems are suitable for home owners, commercial businesses, housing developers, housing associations, hospitals, schools, offices, factories and hotel chains. All our systems are designed to minimize your environmental footprint whilst maximizing your potential energy and cost savings.
We have an extensive range of installation partners who deliver the highest level of quality installations to ensure the customer is fully satisfied. This is also backed up with guarantees and technical support from industry leading manufacturers.
We can also advise you and utilize any current Government funding available to help and assist you with the purchase of some of our products.
Greener Energy Group is in business for a purpose: to make a meaningful difference in the fight against climate change. All our customers benefit from our experience in terms of technical expertise, breadth of deployment and absolute commitment to providing solutions that meet the needs of our customers.
We welcome all Trust Pilot reviews and anyone who leaves a review will be entered into our free monthly draw where a customer will be picked at random to receive £100 M & S Vouchers.See more
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