Review Time
With a gas boiler on its last legs we decided that something needed to be done. After a lot of research we decided on a new gas boiler but went also for solar panels and battery. Solar panels fitted remarkably quickly from initial erection of scaffolding though to complete install of 10 panels and battery. Delighted that post-install queries were quickly resolved by Lynne and looking forward to the sunnier weather when the full effect will be experienced.
The folks from Greener Energy group where fantastic. From Joe who did the survey and supplied the quote through Lynne who gave us the post installation call. The installers themselves we amazing, Jordan especially was very helpful and took me through the whole system. When they left you would not have known there had been there and carried out such a big job as the place was left so tidy.
We were very happy with their service installing a battery. The rep who came to see us explained everything very clearly including costs. He did not pressure us to go ahead with the installation, just left us to make our decision in our own time.The installation was carried out within a few days of our order request. The engineers were very efficient and carefully explained installing the app required and setting it up for us. The office staff were also very helpful in getting everything sorted and completed.
Greener energy group sold us a hybrid boiler / heat pump solution back in 2022, by Bosch group, the heat pump now has cobwebs as it just doesn’t run.I was sceptical that a heat pump would work for our large 1900ish house, but the sales guy convinced me that a hybrid was the best of both worlds. They scoped the system size needed, showed a payback and helped us get the govt subsidy, and said we wouldn’t need new radiators.Then things started to go wrong, once we had the first tranche of govt money they came to do another “technical” visit, at which point they said we needed a bigger boiler and pump. Having come that far we shrugged and paid up the higher cost.Post implementation the system never managed to heat the whole house, with certain radiators never warming up. They came and went, ruining a carpet in the process of a radiator valve change, and eventually we got to a kind of equilibrium where we gave up on it getting any better in terms of heat output, but the pump would run most days.Then the control systems went mad and it started coming on in the middle of the night and overheating during the day. A lot more hassle and a new control panel later and it worked again for a while. However, after a service, the heat pump stopped coming on. We had the guy round, and we managed to get it running by pushing it on. But once he left it never came on automatically again.The mad thing is that he claims it is working properly by never coming on, because gas is so much cheaper than electric! Despite the fact that the settings are the same as they were when implemented - i.e. changes in the relative price of gas and electricity since installation will have zero impact.They are basically saying they sold me an ornament.I’ve sent evidence of it not coming on during conditions which it used to and information on electricity and gas use going back years. I think the whole hybrid thing is the issue and we were missold. The whole drama has run on so long that all the assurance schemes they said we could turn to are saying it’s more than a year since installation date so they can’t get involved.Complete rip-off and misuse of govt money. Cold house, so just put in a wood burner.
Totally pofessional approach, no surprise costs, turned up on the day and time they said they would turn up, extremely courteous, helpful, and knowledgable, and provided a fantastic product that was well worth there money. They took great care not to damage any part of our house, which we greatly welcomed. We cannot give Lynne and those who came to our house higher praise - we would recommend Greener Energy to anyone looking to make their energy more efficient and environmentally friendly.
I recently had 11 solar panels installed with a Sunsynk inverter, and I couldn’t be happier with the overall experience. From start to finish, the process was smooth and professional, thanks in large part to Lynne from Accounts. She was absolutely brilliant—friendly, efficient, and proactive. Lynne made sure everything ran like clockwork and even kept a close eye on the engineering team to ensure the job was done to a high standard.The installation itself was top-notch. The cabling is impressively neat and tidy, far superior to what I’ve seen from other installations in the area—especially compared to my neighbour’s setup, which looks quite messy in comparison. Although I had to dig a trench to my garage myself, the final result was well worth the effort.Overall, I’m very pleased with the system’s performance and the quality of the workmanship. If you're considering solar, I’d definitely recommend this company—and make sure you ask for Lynne to be involved!
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Greener Energy Group have over 30 years combined experience of providing energy saving solutions to customers, helping them to save money on energy bills and making their home more energy efficient. Our head office is based in Paisley with satellite offices in Aberdeen and Inverness, we are an established, stable and trusted company with installations spread over the whole of Scotland. Throughout the years we have accumulated a large existing customer base who are testament to our professionalism, level of care and customer service provided.
This experience has enabled us to develop specialist in-house knowledge of how to best integrate energy savings solutions into your home. Our systems are suitable for home owners, commercial businesses, housing developers, housing associations, hospitals, schools, offices, factories and hotel chains. All our systems are designed to minimize your environmental footprint whilst maximizing your potential energy and cost savings.
We have an extensive range of installation partners who deliver the highest level of quality installations to ensure the customer is fully satisfied. This is also backed up with guarantees and technical support from industry leading manufacturers.
We can also advise you and utilize any current Government funding available to help and assist you with the purchase of some of our products.
Greener Energy Group is in business for a purpose: to make a meaningful difference in the fight against climate change. All our customers benefit from our experience in terms of technical expertise, breadth of deployment and absolute commitment to providing solutions that meet the needs of our customers.
We welcome all Trust Pilot reviews and anyone who leaves a review will be entered into our free monthly draw where a customer will be picked at random to receive £100 M & S Vouchers.See more
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