Review Time
Very helpful, expert and efficient.
They won a contract from Central Bedfordshire Council to support domestic PV installations at a competitive price so I used them to expand an existing Solar PV system including adding battery storage, to install domestic air-conditioning and soon to double the battery system (having added the A/C and also having an EV car). Their after sales support has been excellent at all time
4 years 3 months ths in still constantly loosing pressure down to 0, consistently ignoring my phonecalls and emails. Emergency line left 4 voicemails! No hot water now! Heated to 9c! Do not let these cowboys near your house to fit a heat pump! Hose heating on all night when it's meant to be off! But they keep saying it's fine!! We have a very different term for fine. It's definitely inadequate! Also they have blocked me from Thier Facebook page! Very pathetic. They could just spend some time figuring out what is wrong with the system so I stop complaining about it not working!! But that's too difficult, haven't managed it for 5 winters now. Enough it enough. I'll take this further as it's clearly necessary and they don't care enough to fix it!
Messaged to ask about installation of EV charger. Received no response. Messaged again and guy said he’d come over on a specific afternoon to take a look. Never turned up despite me making specific arrangements to be at home. Were very pleased with solar install last year, but communication now seems to be terrible!
4 years 3 months ths in still constantly loosing pressure down to 0, consistently ignoring my phonecalls and emails. Emergency line left 4 voicemails! No hot water now! Heated to 9c! Do not let these cowboys near your house to fit a heat pump! Hose heating on all night when it's meant to be off! But they keep saying it's fine!! We have a very different term for fine. It's definitely inadequate! Also they have blocked me from Thier Facebook page! Very pathetic. They could just spend some time figuring out what is wrong with the system so I stop complaining about it not working!! But that's too difficult, haven't managed it for 5 winters now. Enough it enough. I'll take this further as it's clearly necessary and they don't care enough to fix it!
Solar panels initially fitted; took over two weeks and several phone calls of chasing to take the scaffold down. They then didn’t process the paperwork correctly so it took over three months from installation before I was able to receive payment for energy sent back to the grid. Finally, small dusting of snow recently and the bird protection came off the roof. They wouldn’t cover it under the warrant quoting an act of god - the weather was minor. Wanted to charge me over £1500 to re attached the bird protection. In the end had to get another company to refit the whole thing, and the feedback I received from them was that the proofing had been poorly installed and is not heavy duty either. If you do get them to fit your solar panels, get the bird proofing done by a company’s knows what they are doing and have better aftercare
Friendly, good communicators, hard working and reliable company. They installed my solar and battery system on the 31st October 2025 and I was impressed with how tidy and hardworking they are. The cleaned after themself, and explained about the system, setting everything up in the FOX cloud app for me. All excellent so far, very happy.
I regret giving three stars rather than five because the surveyor who visited us to inspect the site, the two installers who carried out the electrical work and the administrator who completed the certification , thoroughly deserve five stars for the quality and timeliness of the work they did. The problem which is still ongoing is the removal of the scaffolding and the breaking of a significant number of roof tiles when the scaffolding was erected. After nearly three weeks we are unable to get a removal date and written confirmation that the roof damage will be made good. Will update my review within 7 days to report as things hopefully progress! Ref #1118Update : I can now report that the scaffolding has been removed and broken tiles have been replaced.
Greenscape have retrofitted my existing Solar system with Batteries. The fitting process was seemless and the support since then has been amazing. They not only have kept me well informed on setting changes etc but I decided to add some additional batteries to the set up and they were more than happy to help me with some technical questions to allow me to do this on my own and hence save money. I contacted them today for a diagram which I was missing in order to change my FiT supplier. The phone call went straight to an agent who dealt with my query in seconds. A really first rate experience all round.
We installed solar panels and batteries using Greenscape two years ago and have recently added to our batteries. Greenscape are always efficient and pleasant to deal with. The purchase process is straightforward and not "pushy". The jobs have been done well and on time as planned. Queries are quickly resolved with a phone call. I'd strongly recommend Greenscape.
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Solar Panels and Air Source Heat Pumps from Greenscape Energy allow you to earn money through the Government’s renewable energy incentives, to save money on energy bills, and to reduce your carbon footprint by utilising clean energy.
Our accreditations include the Government's Microgeneration Scheme and the Renewable Energy Consumer Code - we rely heavily on positive reviews and recommendations from our customers, making Greenscape Energy a local company that you can trust.
We passionately believe that by taking responsibility for our environment, we are taking responsibility for our future.
Why not come and visit us at our showroom, The Energy Shop, at 544 Woodbridge Road Ipswich. See more
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