Review Time
We traveled with Grimaldi Lines from Ancona to Igoumenitsa and unfortunately the overall experience was very disappointing.
The ship was extremely old and poorly maintained. Many of the sofas were broken, and in general the entire vessel felt neglected. Rather than a proper passenger ferry, it felt more like a worn-out boat. The common areas lacked care and attention to detail.
Additionally, people were smoking in the common areas, both regular cigarettes and e-cigarettes, without any apparent control. Some passengers were also sleeping on the bar sofas, which contributed to a disorganized and rather unpleasant atmosphere.
The restaurant service was particularly poor β it felt like a third-rate cafeteria in terms of both organization and quality. The bar was no better. Overall, the onboard services were far below the standard one would expect on an international route.
The only positive aspect was that the ship itself was relatively clean, and the staff were very kind and polite, which we genuinely appreciated.
However, considering the condition of the ship, the lack of supervision in common areas, and the poor quality of services, we cannot describe this as a satisfactory travel experience.
We traveled with Grimaldi Lines from Ancona to Igoumenitsa and unfortunately the overall experience was very disappointing.The ship was extremely old and poorly maintained. Many of the sofas were broken, and in general the entire vessel felt neglected. Rather than a proper passenger ferry, it felt more like a worn-out boat. The common areas lacked care and attention to detail.Additionally, people were smoking in the common areas, both regular cigarettes and e-cigarettes, without any apparent control. Some passengers were also sleeping on the bar sofas, which contributed to a disorganized and rather unpleasant atmosphere.The restaurant service was particularly poor β it felt like a third-rate cafeteria in terms of both organization and quality. The bar was no better. Overall, the onboard services were far below the standard one would expect on an international route.The only positive aspect was that the ship itself was relatively clean, and the staff were very kind and polite, which we genuinely appreciated.However, considering the condition of the ship, the lack of supervision in common areas, and the poor quality of services, we cannot describe this as a satisfactory travel experience.
This is the 7th time we come with Grimaldi Lines. And this was the worst.Cabin was not cleaned. Only clean sheets and towels. Bedspread was sorry.Breakfast was cold ( bacon and eggs). Coffee dito.Staff was rude, not even answering. The whole ship was cold like a fridge.
Went from Igoumenitsa to Ancona on 4-5 October, and back on 10-11 October with Grimaldi-lines/Minoan lines. The price for the first trip was 95 EUR/person (without vehicle), and then now from 10 October it was raised to 100 EUR/person. Its generally more expensive than an airplane ticket, and no, it does not have the value at all. The food prices are also outrages.There was also a delay both times. The damn lights in the "flight seats" are left open all night. Besides that they are to bright and annoying, they are also not switched off in the night for those in the seats to sleep well.
Line Igoumenitsa -Ancona. The most terrible experience i have ever had with ferries. Parking the cars inside the ship garage was a chaos. Nobody from the crue watched the drivers. The cabins had no towels and blankets. The shower had something like dried blood. Toilet stinked urine. No electricity sockets near tables and chairs. Only in walls and you had to stand still to use your laptop. I asked the personnel in the reception to buy a wifi card, they replied in broken English with Italian"we are busy, come back tomorrow". They were so rude and ironic.
I was a foot passenger. We were told to check in 2 hours before sailing. The sour woman at the Douane seemed resentful of her role and failed to provide any information about where to go and what to do. Grudging and incomplete are words that spring to mind. Then, no explanations - we had to wait and wait and wait to be allowed on. It was evening and became cold. It was a nasty experience. Eventually were allowed on. The next day - a mere 18 hours after departure, we were all kicked out of the cabins we'd paid for. No explanations. Six boring and uncomfortable hours later, after all the trucks, cars, bikes etc foot passengers began to leave. The information was only given in Spanish, so several people who only spoke English were left to work out what was happening and what to do. We were the last to leave - no thanks from staff, no pleasant farewell. Just a stony look. Customer service is seriously lacking. I would NOT recommend this trip and I had intended booking a return journey in November. The only good part of it - the dining room staff. LOVELY people.
my wife and i travelled on the ferry from ancona to igoumenista on the venizia on the 21.08.25 with grimaldi lines then back again on the 07.09.25 and what a shambles this company are!! the staff do not care one bit about the customer, in fact the impression they give you, you are a pest onboard their ship! The person behind the cash till in the cafeteria needs a lesson in manners, i can not call it a restaurant as it is far from it. the food is disgusting so take food with you if you want to eat. i cannot believe how bad the staff are the only one that was civil and helpfull was the lady on reception on the return journey to ancona she was lovely. i have done this crossing many times as an international truck driver so when i make these comments i do know what i am talking about, minoan line have the best ships, clean,friendly staff, good food and its such a shame they have been brought down by GRIMaldi. i would not advise anyone to use GRIMaldi it does not deserve paying passengers, they should stick to what they know best which is cargo.NO i will never go on other GRIMaldi ferry again!!!!!
Once in our cabin, everything was fine until we were woken, far too early the next morning. But .... 1) Nobody told us we had to go to reception for a key. As a result we lost a lot of time and energy, finding the cabin on Deck 10 was difficult enough. Then going back to reception, then back to the cabin. 2) In general, the announcements in English were appallingly pronounced. Plus too hurried. You need to bring in someone to train these people to speak more slowly and clearly and with the correct rhythm. I am sure that you would do this if you truly understood how little of these announcements is comprehended. 3) The new system for ordering and paying at the bar by touchscreen could be improved by informing us that as well as one in the middle there are two further touchscreens to the side of the ship. The central one had a long queue while the side ones were deserted. Some one could be delegated to perform this task. The bar seemed overstaffed. 4) Dogs should not be allowed - we twice had to negotiate dog urine on the floor of the deck. 5) Many of the male staff do not seem very polite. Someone should tell them that paying customers are what keeps them in employment. Or as Americans have it: the customer is king.
The staff was extremely rude. The room was dirty and unclean. The pillows had yellow residue. The bathroom was also dirty. I felt disgusted staying in this room. The prices of food and drinks were insane ( too high for their low quality).
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