grizzly.com

1.5
1.5 Based on 33 reviews

Grizzly Industrial®, Inc. is a national retail and internet company providing a wide variety of high-quality woodworking and metalworking machinery, power tools, hand tools and accessories. By selling directly to end users we provide the best quality ......

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Average Rating

1.5

/
5

33 Reviews

5 Star
6%
4 Star
0%
3 Star
3%
2 Star
15%
1 Star
76%

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Nicodemus Adams
Number not available after topping up

Wanted to purchase a colombian number, topped up my account and then when trying to purchase: number anavailable. Lost 3 USD forever which are now topped up.

1
Date of experience: Jul 30, 2024
Beverly Howard
If I could give zero stars I would

If I could give zero stars I would. Every new piece of Grizzly junk I have purchased over the last 8 years has had one issue or another within a couple of years if not months. Band saw with magnetic brake, the stop button does not work and therefore the saw can't be shut down without removing the power supply. Ive changed the part 3 ties and always the same thing after a few weeks. Major safety concern. I finally installed a cutoff switch but by cutting off the power, the magnetic switch does not engage.0696x Table saw. After 4 years motor just hums. Every tech new for sure what the problem was. Pay money, buy a new switch. Same problem. Capacitor replaced. Same problem. Magnetic switch spend 2 hours rewiring and of course pay more money. Same problem. Oh well I guess you have to replace the motor at close to $600, and maybe that will work. Dust collector, I won't even get into. Went straight into the trash after 6 months. Oh and they won't accept the parts back after Ive tested them.Garbage company, garbage machinery, garbage service. Pay a few bucks more a buy a saw stop, powermatic anything but this.

1
Date of experience: Jun 28, 2024
Rosalyn Adams
never ever will shop from these clowns…

never ever will shop from these clowns anymore, it took me 7 months to be able to return the defective edge bander they sent me, also the table saw I bought had electrical issues, took me also months to get that repaired, they keep making false promises customer service sucks.

1
Date of experience: Jun 10, 2024
Madelaine Wright
I gave them 2 stars instead of 1…

I gave them 2 stars instead of 1 because they finally fixed the problem they sent me after a year of arguing that their factory quality control took a day off. They refused to fix a broken piece of equipment they sent me for a year. If this is how it is I wont be purchasing anything with the name Grizzly ever again.

2
Date of experience: May 09, 2024
Joelle Kelly
Good tools Great staff I Will buy all Grizzly

I have no IDEA what all these negative reviews are about some or most are just whiny people. I have had nothing but success with Grizzly Tool. Everything was delivered in a timely matter, I had questions promptly, courteously answered I bought a band saw 40th anniversary edition I noticed it was on sale for 1250.00 then after purchase they lowered the price again I inquired about it and they refunded me the difference. Even had a problem with the zero clearance nylon throat plate for my table saw...they refunded me.. I asked why I didn't get the 5 % off with the add that pops up they applied it. Great people. I spent in the lst month about 5k tablesaw and bandsaw and other misc stuff I would not go anywhere else!

5
Date of experience: Mar 11, 2024
Amadeus Coleman
Bad tube bending dies

Bought a 1” tube bending die and didn’t use it until months after I bought it. When I did finally use it, it damaged every piece of tubing I used it on. Contacted Grizzly tech support to have it replaced because it was under warranty and was told they would send me a new die. They sent me a gift card for the price I paid before tax and said the die was out of stock. They never informed me they would be sending a gift card instead of a new die. I don’t need a gift card as I’ve realized their dies are junk and I switched to a different brand. They refuse to refund my money and now I’ve got a useless gift card for less than I paid. Yes I’ve already tried to go about this the right way, but I’m unfortunately stooping low enough to leave a review as I am out $189.58 that I will not see again as well as a couple hundred dollars in 1” aluminum tubing that was damaged by their die.

1
Date of experience: Feb 20, 2024
Mark Rogers
I purchased a drum sander model G0920 &…

I purchased a drum sander model G0920 & it arrived ontime but was missing parts. Contacted customer service & they sent out the parts, however they got lost at UPS. I had to initiate a claim & grizzly is telling me I have to wait 8 days for the investigation. No call backs from customer service, called them & asked if they could ship replacements, no answer. I feel I did nothing wrong & Grizzly doesn't seem to care , at this point I would never buy from them again.

1
Date of experience: Feb 15, 2024
Frederic Barnes
Replacement parts shortage

I order a replacement motor for my G1023 table saw on Feb 9 2024. I ordered knowing they were on back order.Since then I've received 7 different delivery dates which keep getting pushed back. My family and I had been purchasing several Grizzly tools and top end machines.My saw has been down all this time.My confidence in Grizzly is quickly slipping.I may be forced to purchase a new saw and you can be sure I won't be looking at Grizzly.A dedicated Grizzly costumer until now.Ron Deault

1
Date of experience: Feb 09, 2024
Ciarán Turner
DO NOT ORDER (THEY DOUBLE CHARGE YOU)

I ordered some drill bits and then they didn’t take the money right away. So I placed the order again (an exact duplicate order) that one went through right away as I was actually charged like I was supposed to be. What did these people do? They charged my account AGAIN! And mailed me the exact same order they already sent me. I am still waiting on my refund as I was given some bs spiel that they need to “inspect” the package and make sure everything is in it. I didn’t even open the box. They got it this morning and I told him they need to hurry up and give me my money back because I need that money for bills and they don’t seem to give a crap. You can clearly see by the return packages that they received that it had not been opened or tampered with, and all the items are inside. I’m very annoyed I will never order from them again.

1
Date of experience: Jan 31, 2024
Grizzly SUCKS!!!

Grizzly delivery and customer service sucks! I have been waiting 8 weeks for the second box (fence and rails) for my table saw which was lost in shipping. My table saw is half assembled and I had to buy and INCRA fence and rails which by the way is way superior to the Grizzly. Every time I see the table half assembled my stomach turns. I have tried without results to get it with no success. If you have a second choice I would go with that and avoid Grizzly all together. I will NEVER buy anything from Grizzly ever again!!

1
Date of experience: Jan 25, 2024

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Business Details

  • Grizzly Industrial®, Inc. is a national retail and internet company providing a wide variety of high-quality woodworking and metalworking machinery, power tools, hand tools and accessories. By selling directly to end users we provide the best quality ...

  • language https://grizzly.com

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