Review Time
Ordered a replacement motor and it came with the wrong pulley belt.The belt has been discontinued and they didn’t bother telling me. While installing new motor realized that the motor bracket slot did not match the installation hole. Called Grizzly and they informed me that the motors being shipped to them had misaligned bracket slots so they suggested I grind a new slot. Unacceptable customer service.
Ordered a replacement motor and it came with the wrong pulley belt.The belt has been discontinued and they didn’t bother telling me. While installing new motor realized that the motor bracket slot did not match the installation hole. Called Grizzly and they informed me that the motors being shipped to them had misaligned bracket slots so they suggested I grind a new slot. Unacceptable customer service.
Very disappointed in Grizzly.com. I ordered an item, and they shipped to my old home address. They said it was my fault, and there is nothing they can do about it. I will not be buying from Grizzly any longer and cannot recommend them. Customer service was hard to reach, and rude.
We have bought and used grizzly equipment for years, always had good customer service and happy with and even recommended the equipment! I am not sure what happened to Grizzly, We had a belt break on a jointer, ordered the exact part from parts list. Got the part and according to the manual parts list, they printed the wrong part # in the Manuel! They wanted me to pay shipping back and 10% restocking fee, plus another shipping fee to get the right size! Do not recommend at all!
As of 2025, my experience with Grizzly Industrial has been very disappointing. The products I received were poor-quality, Chinese-made tools, and to make matters worse, the company refused to honor their warranty — on an item worth only $20. I can only imagine how difficult they would be to deal with if a more serious issue arose.Take a look at their record on customer service at the BBB . It also mentions that Grizzly Industrial is NOT BBB accredited .
Got a tool from them. used less than 45 mins. From the first minute, got so hot would physically burn your hand. Then they tried stealing money from me. Then lied to try and cover it upCORRESPOJNDENCE WITH THE BETTER BUSINESS BUREAU I am rejecting this response because:Finally, the Company did refund my money. Does not change the fact they have, and will steal from their customers. FACT, they are COMPLUSIVE LIARS to try and save face. They tried to send me the SAME EXACT COPY AND PASTE reply THREE TIMES. While they LOVE to lie and stete tool had a lot of use, COMPLUSIVE LIARS to try and save face from STEALINBG from customers, this tool had ZERO wear. Was less than 3 weeks old and used in totality less than 45 minutes. They try to list a tensioner as non functional so not able to test. FACT, that part was NON FUNCTIONING when tool was sent, causing the issue. NOT WEAR. Bottom line, THEY STEAL FROM THEIR CUSTOKMERS IF THEY CAN AND THEY LIE TO TRY AND RUN COVER WHEN CAUGHT,I thank the BBB for their assistance in this matter and getting my money returned. However I ask that this be added to complaint so other possible customers can view and see the dishonesty of this companySincerely,Greg Johnson
all this company care about is to get your money. after this, good luck receiving what you bought. They simply say, its out of our hand, deal with the shipping company, we are not responsible. They are responsible for using a totally worthless shipping company like T Force!!!!!!!!!!!
I purchased a grizzly planer G0453Z 5 years ago for about $2,500. Right from the start. the gearbox was leaking oil, but not bad enough that I wanted to pull apart the gearbox and fix it. Now it is leaking moderately getting oil on the side of the machine and on the garage floor. The parts I need are a gasket and an o-ring total price for both $4. But, for these parts which could be put in an envelope and sent with a stamp, they want $9 to ship it and they would not waive the charge. I should have done something while it was under warranty, so that's on me. But if you look at the internet, 90% of the complaints are of leaking gearboxes, so the company is well aware that this is a problem. A good company would have sent me the parts out at no charge. We're talking about $4 for $2,500 machine. I was ready to buy a $3,500 table saw but I will never buy anything from this company again.
Worst customer service I have ever experienced. I’ve been a long standing customer of Grizzly and have spent over $8000 with the since 2020. My final purchase, a $3200 table saw has been absolutely horrible experience. I can’t get a replacement for a faulty part which means I can’t use the saw the way it was intended. I’ve made numerous attempts to get an update from Grizzly after initial request and they are completely ignoring me. They simply don’t care about their customers after they get your money. I will NEVER spend another dime with them. UPDATE: more emails, a phone call and then after a very unfavorable review on “their” website, I finally got someone’s attention which resulted in an experienced technician calling me to resolve problem. It should have never taken this much effort to get someone’s attention.
Purchased a bandsaw earlier in 2024. Decided I wanted to get the mobile base. I wrote to the company who told me which one to get. Turns out it’s the wrong size and needs two shorter rails. They delivered me the wrong one August. Told me they would order two of the correct rails. They did and are still on back order. It’s almost three months. Their customer service is horrible. They toldMeTo get a saw and cut the two I have. Seriously? I paid to hack a new product? How about getting the correct ones and ship already. Have not been able to use a $1000 bandsaw since I got it. Will Never order from them again. Perhaps I’ll try Jet tools next time.I am convinced that customer service is mainly AI generated. I even saved all the emails I sent and received back. Steer clear of here.
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Grizzly Industrial®, Inc. is a national retail and internet company providing a wide variety of high-quality woodworking and metalworking machinery, power tools, hand tools and accessories. By selling directly to end users we provide the best quality ...
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