Review Time
Do not waste your time with the "free" trial Walmart+InHome subscription - and whatever you do dont pay for it. I have ordered two times for my elderly homebound mother and both times she did not receive her groceries. My first order was canceled after waiting from 2:00 p.m. to 7:00 p.m. without explanation. This is after receiving an earlier update that it was running late but would arrive by 7:10 p.m. After screwing around with their unhepful customer disservice department, i had to reschedule the order for today. Today the groceries were supposed to arrive between 9:00 a.m. and 1:00 p.m. At around 1:00 I was notified that my order was running late and 2:00 was the estimated arrival time. I received another test at about 2:00 p.m. that it was delayed with no estimated arrival time. My mom waited from 9:00 a.m. to 7:00 p.m. for a second delivery that did not arrive. I also called customer service several times throughout the day and got different responses from different reps: it would arrive by 6:00 p.m., then 8:00 p.m., then 11:00 p.m. The last person I spoke to said they had no driver and they wouldn't be delivered until tomorrow morning at the earliest.
Stupid drivers can't even figure out how to navigate and deliver to the proper address. I do not order from walmart. My neighbor does. Atleast ten times now, the delivery drivers have come DOWN my horrendous driveway. It is winter. It is ice and snow. And they come down in bald tired priuses thinking they're going to get back up the hill. Let's all laugh together. My poor husband has had to push their vehicles up the driveway to get them off our property. We put up a giant, reflective sign with our house number up top the driveway. We've posted no trespassing signs on either side of it. We have CALLED Wal-Mart delivery customer service to get their third party delivery service to stop but it still happens. Numbers are a universal language. I don't understand what is hard. It's not even about making a mistake anymore. Every time my neighbor orders something, it comes here. Our house numbers are not the same.
When Walmart rolled out their delivery service I thought that was amazing and that Walmart hit a home run. But, for the past several months that I've paid for their monthly subscription the delivery has been unacceptable. I have to get my medication prescriptions delivered. I have specific instructions noted as well as a signature to be required. Each month, in the past 3 months, I've had the first 2 drivers throw my prescription at my apartment door and walk off. I heard the bang and opened the door reminding them that I must sign for the prescription. The last delivery i didn't hear anything but received an email stating the prescription was delivered and left at my door. That is not the instructions on my account. So I went to the door and no package. So I called the pharmacy and they were great to reprocess my prescription. I did call Walmart customer service each of the 3 times and requested a supervisor to call me back. I have yet to hear from any supervisor from Walmart. So this wonderful idea to deliver has gone to crap because Walmart apparently doesn't know how to hire supervisors that return customer requests nor do they know how to speak to the delivery service to correct this huge issue. I'm considering canceling my yearly subscription just because I got no reply from the responsible supervisor at Walmart.
This was for me a week, the first and last time. 5 of 6 of my produce items were rotten. The head of lettuce was skinny and almost moldy, tomatoes had holes in them, strawberries were near black, 1 of oranges, half of it was rotten, visably rotten, the rest all had gross things on them. 3 items were delayed over a week. My opinion, this is exactly why Amazon rules in the delivery business, at this rate, Walmart will never catch up.
This review I am writing is long overdue. Is Walmart + worth it??
Definitely NOT!
I have had nothing but issue after issue after issue after issue with Walmart + since day 1. Many, many issues. And the worst part about it is Walnart has done absolutely nothing to resolve any of the issue/s each time.
If the order you place isnt small or 'easy', or requires extra effort, forget it. Those item/s will be marked out of stock.
If your order contains items from the deli--forget it. You will be told the deli is either closed or the item is out of stock.
Example--I placed an online order the other day and deli ham was an item on the order. They waited until the very last minute to tell me the ham was out of stock. Ham that was on sale and could not possibly be out of stock. So, I called the Walnart and spoke to the associate from the deli. I asked if they had any of the Prima Deli ham left that was on sale. Of course, they told me they weren't out of the ham. The person filling the order deliberately lied to my face because they didn't want to put forth any effort in obtaining the item. And also of course, the ham was the primary reason for that order.
Every single order I made from the past 9 (NINE) times there have been missing items.
Not just that, if you do not leave a satisfying enough tip, they will purposefully either say they attempted the delivery or they will not respond and leave it for the morning crew to deliver. This has happened to me more times than I can count. If you don't leave a tip at all, you can forget it. Your order will not be delivered that day, or you will have many missing items. This happens to me frequently. And I used to tip well. 10-20$ tips. Until every order of mine came with many missing items, or shows up 6-8 hours later. That's almost every time for me now. Even when I pay the extra money to have the order expedited, it still shows up hours and hours later with missing items. When I stopped tipping that well, 110% do i not receive my order without many missing items. and/or it's hours and hours later.
I have shown nothing but pure respect and have had a world of patience with Walmart and this useless Walmart+ program. Another thing, Walmart is faithful in chasing to bill your card if you do not forget to jump through hoops of fire to tell them you want to unsubscribe. They will try to charge you over and over and over and over. It could be weeks of unsuccessful charging at 2 am in the morning and they are adamant at charging you for the useless subscription.
The subscription is a terrible waste of money and after tonight, I've had enough. I'm not paying another subscription and will use Kroger from now on.
The problem lies with the company relying on a third-party delivery service, which is damaging their reputation. The delivery personnel often fail to meet the scheduled time, arriving 3 to 5 hours late. Items are frequently missing, and groceries are left in the lobby or at the door without any communication or even a knock. Even with a discounted delivery pass, the inconvenience and stress are not worth it.
The home grocery ordering service in Greeneville is quite disappointing. I frequently face shortages of items I've ordered. When I tried to contact the store about the missing products, no one answered. I had to reach out to the online support team for assistance. A solution would be to have the delivery person confirm that all items are included. My last order was particularly bad, with half of the items missing. I've had enough of this.
The grocery ordering process has been disappointing. I frequently encounter shortages of items I've ordered. When I called to report the issue, I couldn't reach anyone at the store. I had to contact the online support for assistance. A simple verification by the delivery person would prevent these problems, as I was missing half of my last order. I'm done with this service.
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Walmart Inc. is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores, headquartered in Bentonville, Arkansas.
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