Review Time
We recently stayed at Glentworth Hall with our entire family and could not have imagined a better stay.The property was amazing and the entire process from initial booking, to arrival and leaving was seamless.We are now planning and looking forward to future stays at their other properties.
Our stay at Group Retreats' property has been nothing short of amazing. The entire experience was incredibly effortless and stress-free thanks to the thorough care and attention provided by the Group Retreats team. It was clear that every detail had been carefully thought out to ensure our comfort and enjoyment. The property itself was beautiful and well-maintained, making our stay even more delightful. We are extremely pleased with our experience and grateful for the exceptional service we received. We can't wait to book with Group Retreats again in the future.
We booked a stay at Glentworth Manor over new year and we had a fabulous time! Group retreats were great in their communication and customer service, Stuart the caretaker was extremely helpful and attentive during our stay. The only thing that could possibly be improved were the showers but the jacuzzi bath more than made up for it!
Wonderful break with family! We booked as a central meeting point for our family to spend NY together and the property did not disappoint! Communication was exceptional from start to finish and the Group Retreats team were fantastic - their local knowledge and “things to do” tips were greatly appreciated travelling with small children! Everyone should experience the luxury of one of their houses! I can’t wait to come back in the summer! Thank you!
We stayed in caer beris manor for the new years celebrations with family , we all had a fabulous time and have rebooked for next year , couldn’t fault anything at all fabulous manor in beautiful grounds. Everything was there that we needed for a Enjoyable stay , big shout out for Andy the caretaker he made sure we happy and was always on hand if we needed him , but left us to enjoy ourselves . Thank you
I booked a trip to Stables Cottage between Christmas and New Years. Easy to follow instructions got us there without and problem. The house is compact, but very comfortable and we all enjoyed a couple of days in the cosiness by the fire and in the hot tub. It is proper old-fashioned customer service at Group Retreats; there was always someone to speak to at the end of the phone when booking. Very good, many thanks.
The castle is very grand and the surroundings are stunning . We stayed over Christmas so had a lovely time as a family . There are alot of positives and unfortunately a few negatives . We were charged 3 times the price of a normal stay with a cost of £9036 for 5 days. Therefore at this price are expectations were pretty high. The castle needs alot of TLC , whilst most of the rooms were wonderful . On arrival there were dead flies ( or dying flies ) in all the rooms on the first floor . It appears there was a issue with cluster flies . This was consistent throught the stay . Room 9 was filthy, stains on floor and walls , badly maintained and the mattresses were old and springy . Room 5 mattress sloped down and had another one underneath that was broken. Enamel on the lovely baths had peeled off and 3 of the showers weren't working . One leaked out , one never got hot and the other needed the head replacing . The downstairs was freezing but upstairs super hot . we had to buy my mum and electric blanket to stay warm downstairs !! The Microwave wasnt working , the food in the fridges froze some if the food which was a nightmare trying to cook on Christmas day !! No washing machine as advertised and the sauna didnt work although we chopped wood to use it that way. The hot tub and sauna are outside , there is a door that leads from the conservatory which was also unuseable due to the roof falling in . This meant you had to walk outside and around to access these . Unfortunately it was pitch black as no lighting ! The caretaker was lovely and tried his best to support . He replaced the Microwave and washing machine a few days later . Although it wasn't the best as one if the kids had been sick on the first night so I had to wash the sheets in the bath. The pool table had no working cues so we had to go out and buy some . The tv and Xbox didn't have leads so the kids couldn't use those . Only one TV throughout and WiFi is terrible . We raised all of this mostly on the first day and the caretaker advised that group retreats advised us to flip the mattresses and there nothing they could do . They flatly denied this when I spoke to them . Whilst the castle has some great features and is huge , the response re a complaint was why I give them 2 stars . Whilst they acknowledged some if the issues , the response was condescending and implied that we were making it up as no guests before or after have had these issues . Customer relations needs alot of work , I don't ever complain about anything but it was duely warranted on this occasion ..I sent in videos and photos to reflect my concerns . I was worried as I have seen other reviews where they have refused to give deposits back . To be honest we left the castle cleaner than when we arrived. We didn't have any issues with this being refunded . In a snapshot group retreats need to work on there customer service skills and take some accountability instead of reacting it back when there are issues . Although the team leader who I spoke to about the response to the complaint was lovely and tried to be as accommodating as she could .
I was initially excited about booking a stay through Group Retreats, as I thought it would be a great opportunity for a peaceful getaway. However, before confirming my reservation, I decided to do a bit of research by checking reviews from previous guests to get a better idea of what to expect.Unfortunately, what I found was extremely concerning. There were numerous 1-star and negative reviews, many highlighting issues such as poor customer service, cleanliness concerns, and mismanagement of bookings. Several reviewers also mentioned that they felt misled by the descriptions and photos on the website, which did not match the reality of the property or the experience they had.After reading through the feedback, I realized that proceeding with my booking could lead to unnecessary stress and disappointment. I would strongly advise others to think twice before making any reservations here. It’s clear that this location may not be up to the standards that one would expect from a reputable retreat.At this point, I’d be better off booking a stay with Skegness Butlins! Definitely not worth the risk or the hassle of dealing with potential issues that others have faced!
We booked to stay at Ashfield Place over Christmas and absolutely loved it! Was the recharge our family needed after a hectic year! My son loved it and my wife was over the moon with how relaxed and friendly all the staff were in accommodating our needs. The hot tub was awesome and the grounds complimented the whole stay experience.We will definitely be returning!
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Group Retreats provides large-group high-end accommodation in unique and beautiful country houses.
Recognising that large groups often struggle to find appropriate accommodation and that luxury housing for such groups was in short supply, we set out to find the perfect country homes for our customers to enjoy.
Our vision is not only to provide your group with a comfortable stay, but to give you an unforgettable experience of staying in a quintessential English country home. You will discover unique settings for a family break, corporate function or a milestone celebration; which you can enjoy in your own way.
Typically, our properties are large historic listed buildings with extensive grounds and beautiful gardens. Swimming pools and spas are features in most of our places, along with games rooms packed with snooker, pool and other games. Our properties are generally in quiet, isolated locations, surrounded by countryside – perfect for exploring.
At Group Retreats we can help you plan an unforgettable trip.See more
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