gruum.com

4.6
4.6 Based on 21 reviews

grüum is a young British brand that’s on a mission to make skin, hair and self care products that are kind to you, and the world we share. We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally....

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Average Rating

4.6

/
5

21 Reviews

5 Star
82%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
14%

All Reviews

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Review Time

Peter Westwood
I'm only commenting on the läpp Lip Conditioner – Salted Caramel! Was on offer at £1 so I thought I'

I'm only commenting on the läpp Lip Conditioner – Salted Caramel! Was on offer at £1 so I thought I'd give it a go! Nice little ball on the end which goes on nice and smooth. However within 15 mins of using it my lips felt alot dryer than before I used it! I gave it another try and the same happened. Dry lips! Used twice and then binned! Just pleased it was only £1 and not the £14 as advertised!

1
Date of experience: Feb 04, 2026
Faith Baker
Outstanding customer support

I took advantage of some special promotions during the holiday season. When my package arrived, a few items were missing. Remarkably, on January 1st, I received a response, and the missing items will be sent shortly. I highly recommend supporting this business for their exceptional customer service.

5
Date of experience: Jan 01, 2026
Kyan Hughes
Incredible service with fantastic values

Incredible service with fantastic values and products. I ordered a surprise box during a sale, and it far exceeded my expectations. The scents are wonderful, and they truly last throughout the day. I look forward to exploring more products!

5
Date of experience: Dec 31, 2025
WS77
Everyone should try these products

An incredible company with a fantastic ethos and even better products. I ordered a surprise box on sale, and it exceeded my expectations. The scents are amazing and last all day. I still have many products to try, and I know I will love them all. Thank you!

5
Date of experience: Dec 31, 2025
Kurt
I'm a fan of the shampoo and conditioner bars

I absolutely love the shampoo and conditioner bars, so much that I have a subscription. It feels great to reduce plastic waste, and these bars are perfect for travel since they don’t count towards liquid limits. I recently had a small issue with my order, and the customer service team was incredibly prompt in resolving it. I'm a very satisfied customer!

5
Date of experience: Dec 30, 2025
flighteur92
Fantastic customer support

The customer support is fantastic. They ensured the correct product was sent before Christmas after a mix-up. I really enjoy the shampoo bars. One small suggestion: if the product were in 100ml bottles, it would be easier to take on flights. I will definitely order again!

5
Date of experience: Dec 30, 2025
Lauretta Cook
Best facial serums I've tried

I have sensitive skin, which has become more reactive as I've aged. I currently use a specific baby range and a hydrating moisturizer. New brands often cause irritation, but my experience with this company has been fantastic for over three years. I started with their charcoal face soap, which brightened my skin, and their serums have made a remarkable difference. I've tried several brands but haven't found any that offer such quality at a great price. I’m now a loyal fan of their facial serums.

5
Date of experience: Dec 29, 2025
SF26
Absolutely love the shampoo bars

I absolutely love the shampoo bars. They are excellent products with no plastic waste! The customer service is also outstanding. :)

5
Date of experience: Dec 29, 2025
Fletcher Coleman
Fantastic products

Just fantastic products! Simple packaging and reliable items; I order the shampoo and conditioner bars, and they maintain their form until the last wash. They offer a good, affordable subscription service and great promotions to try new items without breaking the bank. Keep up the excellent work!

5
Date of experience: Dec 28, 2025
ManyArt6426
Not what I expected

I ordered a 'free gift' set after a promotion. Delivery was quick, but the items were disappointing. The soap had little fragrance, and the room scent reminded me of a dentist's office—definitely not ideal. To make matters worse, my original purchase was not delivered after 33 days, and now I'm unable to cancel or get a refund due to receiving the free gift. I would recommend potential customers to be cautious with this company and its partners. Very disappointing.

1
Date of experience: Dec 27, 2025

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Business Details

  • grüum is a young British brand that’s on a mission to make skin, hair and self care products that are kind to you, and the world we share.

    We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

  • email support@gruum.com
  • language https://www.gruum.com

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