Review Time
Very poor customer service, signed up for a free trial and then attempted to cancel at the end. I missed a step and did not complete the full cancellation which I didn't realise until PayPal messaged to say payment of £49 taken for a year subscription I don't want. Contacted Loona who basically said all payments final, no refunds and could not have been less interested. It is pretty evident as my subscription is cancelled from date of renewal that I wont be accessing for that year so cannot help but feel that is part of the scam to increase subscriptions. The cooling off period is being extended to include digital subscriptions in UK but isn't here yet so I am stuck with it but will be making sure I shout it out loud AVOID THIS APPALLING SERVICE and from other reviews looks like its full of stale content anyway.
Very poor customer service, signed up for a free trial and then attempted to cancel at the end. I missed a step and did not complete the full cancellation which I didn't realise until PayPal messaged to say payment of £49 taken for a year subscription I don't want. Contacted Loona who basically said all payments final, no refunds and could not have been less interested. It is pretty evident as my subscription is cancelled from date of renewal that I wont be accessing for that year so cannot help but feel that is part of the scam to increase subscriptions. The cooling off period is being extended to include digital subscriptions in UK but isn't here yet so I am stuck with it but will be making sure I shout it out loud AVOID THIS APPALLING SERVICE and from other reviews looks like its full of stale content anyway.
Loona slides offered what they called Ortho shoes. Selling point was great arch support. They also said they came from Texas. Well they are the biggest piece of crap I have ever bought. They dont fit right, ZERO support and are so thin I can't believe they call this a shoe. I contacted customer service and was told to keep them and they would refund $15 dollars of the $60 I paid. Or they will exchange them....for what? I would have to pay for the return to China. Wait didnt they say they ship from Texas? They didn't even come in a box. They are a joke and I wouldn't even donate them the quality is so bad. Total SCAM!
If I could give them no stars, I would. I returned three pair of shoes that were ill fitting and had no orthotic support on December 6, 2025. I received credit for one pair and then continual reassurances from Brandon Herrera since then with no results. It is now 1/19/26 and they have quit responding to my emails. I don't think Brandon is an actual person and I am pretty sure that this company operates as a scam. Do not trust this company at all. Product is crap and the people are not trustworthy.
I can't say anything good about Loona's business practices. After repeatedly emailing Loona Support to cancel and refund the $49.99 they've been taking from my bank account for the last 4 months, I have yet to see ANY of the $199.96 (plus my overdraft charges that they caused) they OWE me!I got 1 response saying they couldn't find my account, even though I gave them my email address, order ID numbers and transaction numbers on every email I sent.My next step is legal action if need be, until then... I'll be writing these not-so-nice reviews.
I really loved this app, but due to them not releasing any new content I cancelled my subscription, and I had been using it off and on for years. I keep checking back every so often to see if there are updates. I feel sad for new users who are cheated out of their money for it.
I wish the developers would be honest about what’s happening with the app. I have used it since it was first released and it genuinely changed my relationship with bedtime and rest. The escapes are so beautiful and the looping sounds are my staple for sleeping, but there has been no new content for almost two years. Is anyone even running it anymore?
All the other reviews about the app being abandoned by the Powers That Be are sadly true. I signed up for a year - it was so lovely! Truly one of the most enjoyable, helpful, relaxing and beautiful apps I have ever used. However, upon subscribing, it said new content monthly. The first month, one new escape was made, maybe 2. After that - nothing. It's been many months since my year subscription ended and I miss it. I thought, I'll go check and see if they have added more (hoping desperately for more escapes with the grandpa guy's voice, so soothing), but alas, nothing has been added. It's been approximately 18 months since anything new was added?? My subscription ended in January. I am so hopeful that this app will one day be flourishing again, and if so, I'll be one of the first to sub. Until then, I will sadly keep checking for it to become alive again!
This is, I think, the best app I have ever used. Very creative content and everything super haromonious - the visuals, the voices of the story tellers and the music. They've created a little universe within this app and I absolutely love it. But as said before, they've basically abandoned it and no new sleep scapes have shown up. This is such a pity, considering how well it all started. Team of Loona, at least be honest and announce that there won't be any new content instead of taking money for the app promising that more content will follow. Not okay..
Like many others, I thought this app was absolutely amazing. So helpful, relaxing and great for switching off. I would have given it 5 stars a couple of years back. But sadly, like many have said, they have completely changed track, and no longer seem to make the much loved sleep scapes. I wish them well, but I have cancelled my subscription, as the sleep scapes were/are the only thing that interested me. (I'd still recommend new users to try it , as there are many sleep scapes on there, and they are magical, and great for mindfulness. It just gets repetitive after a while)
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Loóna helps you disconnect from a long, stressful day and slip into the right mood for sleep 🌙
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